@Andy65
Same here. My variable DD has been taken at the full amount on 3/10/22 and no mention of the £66. I rang them yesterday after no response to my email of 3/10/22, and they said pretty much the same: that accounts are still being updated and I'll probably see the credit on my next bill. An online statement providing clarification would be very welcome, and stop all this unnecessary confusion.
They've known about the £400 payment for long enough @Tommysgirl so there's no excuse really, and as you say a bit of communication and explanation would have gone a long way.
They are such a mess over DDs I'm going to cancel mine for 6 months since the credit of £67 is more than my electricity bill
Why cancel your DD? It means you will pay a higher tariff rate. If your DD is less than £67 then you will be paying nothing anyway. Anything between your DD amount and the £67 will be credited to your account.
Edit... my apologies, I see you have posted earlier in the thread. I think your DD was £60 then reduced to zero by the EBSS of £67 and then increased to £40.
Could the increase be due to a rise in your tariff rates on 1st October?
It goes without saying that you are at liberty to cancel your DD but with a bit more digging into your tariff and estimated usage you may be able to successfully negotiate your DD downwards instead of cancelling it and thereby keep your DD discount.
Last edited by JoeSoap; 05-10-22 at 19:13.
Reason: Added a bit.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@darkgen Hi Anasa here 👋 Just a quick one, the subsidy amount will be added to your account in line with the date your Direct Debit is due to be taken as mentioned above and within the first week of each month for prepayment there is no question about applying this it will automatically be added from the government to your account, it may take a few days for it to show in your payment history but I can assure you that the money will be applied accordingly and you may notice the Direct Debit reduction before its updated in your payment history, we have all known about this for months but we're only getting the payments from the government now and ensuring they are all added in line with payments 🙂
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@darkgen Hi Anasa here 👋 Just a quick one, the subsidy amount will be added to your account in line with the date your Direct Debit is due to be taken as mentioned above and within the first week of each month for prepayment there is no question about applying this it will automatically be added from the government to your account, it may take a few days for it to show in your payment history but I can assure you that the money will be applied accordingly and you may notice the Direct Debit reduction before its updated in your payment history, we have all known about this for months but we're only getting the payments from the government now and ensuring they are all added in line with payments 🙂
My dd was taken from my bank 3oct Monday,correctly reduced, as normal still showing as not applied on my account. But no £67 credit as yet . So when applied it will also show this credit ?
Last edited by Gaseous; 05-10-22 at 20:12.
Reason: Correction
The average customer not on DD pays £215 more per year. Cancelling your DD is akin to lunacy when the DD is so low
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Beck Anasa here 👋 We won't pocket the money! The money is yours from the government for your energy bills it will be taken off your Direct Debit or left as a credit on your account, we're just in the process of updating this to reflect in the actual pay history which should be by the end of the week, a lot of customers will have noticed a reduction but not seen how that has been credited 😊
Everyone should have received their top up of £66 by the end of today (3rd working day). What are EON playing at, breaking government guidelines. Oh dear.
Can an EON Next representative explain when pre-payment or smart pre-payment customers will be credited £66.
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