Hello, after change meter for new one my bills growing up very fast and I don't know is the new meter works correct. Before change I pay about 2,5-3£ per day and now it's about 6-7£ per day. Even if I leave home when I go to work after 8 hours in my meter is 1,5£ less so there's something wrong. Is it possible that the new meter is broken? I don't know what happens. It's my first time with prepayment meter. Maybe you can tell me how much you pay for energy and what prices are normal. Thanks for help.
How long ago was the new meter fitted and did you notice this doubling in price immediately? I only ask as it’s highly likely your tariff charges have gone up in the last few days.
A usage of £1.50 in 8hrs when the property is vacant does sound a bit high but at 20p/hr it’s in line with what I see on my meter sometimes when I think I’m not really using anything.
Perhaps others here will have some ideas.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@Pazdzioch
So the meter was fitted on 28 September, is that correct? If so, you had two full days at your old tariff rates and now three days since the prices went up on Saturday. Can you access your account and check what your tariff rates are now compared to last week?
@JoeSoap Meter was fitted 22.08 and after this date the price started to go up to about 6-7£ per day. Old tariff was 27p now is 32p so this is not that big difference. I think there is problem with this new meter. I was making photo almost every day to have proff of this how was on old meter and how it's look right now. I see only one way out of this situation, call to eon to check this meter. Paying about 70£ per week for energy is a not funny joke.
32p is a bit lower than I expected but you know what your tariff rate is. Can you dig further to see what your consumption is in kWh and do some calculations to see if what you’re paying is correct? You would need to add the daily charge also.
I’m sorry I seem to be unable to help you further and you probably do need to speak to customer service. The more information you can gather before you do that, the better.
Don’t forget you will receive £66 or £67 per month assistance with your bills for the next six months.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
