[Nigelb]

Not had a bill since july. our tarrifs are still on last years so no idea whats being used. Whats the point of smart meter

[meldrewreborn]

While I tend to agree, can you not read the actual meter (not the in-home display), and send a reading in? On the other hand, if you don't get bills for a very long time, they can only back bill you 12 months when they do get round to it.

Also, I don't have any smart meters - but I still know what I'm consuming, and from that what I'm spending. It's not rocket science.

[Nigelb]

Meter readings sent every 2 weeks i want a bill so that i can pay it. not leave them to build up especially since there have been 3 increases this year thats what the smart meters are supposed to do and thats not rocket science either

[meldrewreborn]

@Nigelb
sorry the whole smart metering communication system is highly complex because of the security that surrounds it. And variable rates have gone up twice this Year , April and now October, not 3 times.
E.On next are supposed to bill monthly - what excuses have they given you?

[Bennie_R97]

Hi, @Nigelb sometimes smart meters and communication can be temperamental. I believe that the meter in itself is working but most likely is not communicating with us. The IHD can be reconnect it remotely as well as the smart meters. Once that process is done, we will be able to pull readings for the periods of times that are missing and able to bill you correctly to the actual usage. The smart meters are probably recording data, but simply not transmitting it to us.

In this thread there are multiple ways of getting in touch with us. We are a little busy at the moment but your query will be looked after out customer service.

[Nigelb]

So how do i get in touch as all avenues have been tried and get no responce at all trying to get an answer for 3 weeks now no body replies to anything facebook messenger lots of messages sent no replies waited for 90 minutes on phone no responce whats app no responce tell me how to get a responce please

[meldrewreborn]

@Nigelb

If you continue to get nil response raise a complaint.

[Han_EONNext]

Originally Posted by Nigelb

So how do i get in touch as all avenues have been tried and get no responce at all trying to get an answer for 3 weeks now no body replies to anything facebook messenger lots of messages sent no replies waited for 90 minutes on phone no responce whats app no responce tell me how to get a responce please

Hi there 😊 - we are experiencing a huge demand at the mo, so it is taking longer to respond I am afraid 😮 if you have sent a message in via Facebook it will be looked into and replied to as soon as someone can, nobody is ignoring you.