[Mailman]

Originally Posted by koyunbaba

@Mailman please accept my apologies Mailman. I allowed my frustrations to get the better of me. I know you were trying to help, but I just felt that I’ve heard different messages from forum members and I don’t really know where I stand due to the absence of clarity from the eon community leaders. They were the authority I wanted to take to the bank, literally. If you wish me to still remove the offending post of course I will. I don’t want to foster ill will on forums where we’re trying to help each other.

Don't worry about it although I would appreciate removing what you quoted from my now-deleted post (please feel free to leave your reply so that others can take up the baton if they need to). 👍

[koyunbaba]

@Mailman, I’ve removed the quote, and the offending line from my my reply. Once again my apologies, for a late night rant. 🙏

[koyunbaba]

I have to update this post. I have discovered that the website is incorrect. After waiting on phone 30 mins, I got thru to an advisor. She said they WOULD be taking £110. When I asked why my DD wasn’t reduced per the Eon website she indicated that a finance team had adjusted my DD UP £66 so AFTER the £66 govt help my DD would remain the same, even though I’d reduced energy usage by 30% and I was £235 in credit.
i didn’t go into why a finance team is adjusting my DD without my permission, I adjusted my DD to £44.
This is a warning to one and all. There’s shenanigans afoot that they’re not putting on their website. Double check you direct debit if you need to feel the benefit of the govt payment in your pocket.
@Mailman @meldrewreborn

[meldrewreborn]

@koyunbaba

I'd suspect that the advisor you spoke to completely misinterpreted what had happened. But you got your DD reduced - well done.

[Mailman]

Originally Posted by koyunbaba

I adjusted my DD to £44.
This is a warning to one and all. There’s shenanigans afoot that they’re not putting on their website. Double check you direct debit if you need to feel the benefit of the govt payment in your pocket.
@Mailman @meldrewreborn

Glad you have got your DD sorted out.

[mac1611]

@Anasa_EONNext I just building up credit ,My direct debit hasn't changed its been taken as usual from my bank also govt money has been credited to my account ,so Im building up lots of credit but Im not being charged for anything even although I submit readings every month Last time I was given a bill was mid September ????

[Anasa_EONNext]

@mac1611 Good evening 👋 your September bill will be on it's way to you. You can reduce your Direct Debit or you can request a refund of your credit if you feel that you are building up too much.

Due to the timing of your government payment hitting your account it meant that it had been credited to your account before your Direct Debit was due to be taken a few days after.

You can reduce your payments by 10% via your online account but if you wanted your payment reduced a little further you'll have to get in touch and we can do it for you.

I hope that this has helped you understand what's happened! Please reach out if you need to - have a great evening 🙂

[mac1611]

@Anasa_EONNext
Many thanks for your reply ,had my statement this morning but...... still not being charged for electricity just showing balance in credit ??????

[Anasa_EONNext]

Hmm @mac1611 leave it with me and I'll check this out for you 😊