[Shell14]

Hi

Just looked at my account and my Direct Debit is usually £91 but with £67 reduction applied
the amount with the reduction is now £24.
I wanted to increase this amount from the usual £91 to £100 and I expected the that figure to have the reduction applied.
However when I look at the account it now just says £100 and has not had the £67 reduction applied.

[JoeSoap]

@Shell14

Sorry, I’m a bit confused. You say you’ve just looked at your account and your DD is £24 then you finish by saying it is £100. At what point did you increase your DD and did you do it online or by contacting customer service?

If you mean you had EXPECTED the £91 DD to reduce to £24 but then having increased it from £91 to £100 it hasn’t reduced to £33 then perhaps your account just hasn’t updated yet and maybe you just need to wait another day or two.

If however, your DD had ALREADY been reduced to £24 and THEN you increased it to £100, then that’s where it will stay, so the total payment to your account will be £167. The £67 reduction had already been applied to the £91 so would not be applied again to the £100. In this case you will have to contact customer service to reduce it again as I don’t think you will be able to reduce it to below £90 on line.

If neither of my assumptions in the two scenarios are correct then please get back to us with clarification.

P.S. I’m posting this from my phone and don’t know how to make words bold, so where I have used upper case letters I’m not shouting, just emphasising.

[Andy65]

Hi @Shell14

The advice that I've been given is that if you want to maintain or increase your payment then the way to do it is by making a one off payment each month.

If I were you I think I'd wait until the first DD goes through, see what actually happens and then top up with a one off payment if you want to.

[KenMavor]

Similar situation I find myself in. I am currently in credit by £400. I DO NOT want to reduce that down over the next few months.
BUT DD has reduced from £100 to £33 but I am keen to increase it to £75 but when I try and go to increase my DD online it says my DD is £140 and that I can't reduce my DD by more than 10%!! So I'm stuck paying £33 which isn't enough as my monthly bills, over the next few months, even with the reduction are going to be upwards of £120.
How do I increase my direct debit to £75.

[Lotty]

I don’t understand why they have reduced my direct debit my £67 when it should come off my bill

[JoeSoap]

@Lotty

As long as your DD has been reduced then you have saved the £67. The government will pay the £67 to your account to make up the shortfall. It may not all happen on the same day.

[JoeSoap]

@Lotty
Also, see here for further details.

[Lotty]

@JoeSoap
Hi Yes they have reduced my direct debit by £67 do you mean it will be paid into my bank account

[JoeSoap]

@Lotty
No. Your bank account is already better off by £67 as they reduced your DD. The government will pay the £67 to your Eon Next account to take the place of the £67 your DD was reduced by.

Enjoy the extra £67 that has been left in your account due to your DD being reduced and rest assured your energy account will remain up to date.

[Shell14]

Don't think you understood my question