Its all reaching a fever pitch now and I can barely cope! who will be first to click on the Eon Next website once it reopens? - will the company get it right first time? How long will it be down? will we applaud them.............
After the disappointments of '1st October Day' can we bare to think positively?..............
@Cosmo59
so many questions. I think I’ll let others go first - I avoid new software usually and let others do the required testing.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
You would have to imagine that no matter how long it takes to get it right they will not allow access to online accounts until the details published there are 100% accurate.
As usual, time will tell 🤞
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
The web site is working again but still shows the wrong tariff
This is a disgrace. I have sent yet another e mail to E.on advising them that the unit rate for electricity on my account is still incorrect and looking for suitable compensation for the stress and anxiety that they are causing, and asked for a response
The only positive that I have seen this weekend is that Eon appear to have got my last bill correct. My account reads are due on the first of every month and I decided to make sure I had a customer reading rather than relying on a smart meter data pull (problems last month). Both electricity and gas have gone through so I now expext to see my bill in a day or two reflecting the v7 rates I was on until 1/10/22 covering the period of 1st-30th September inc. The Gas provisional was turned to actual within 24 hours.
No sign of any changes on my v18 rates yet in my online account. Gardening beckons and will be taking copious amounts of the 'patience liquid' after said toiling.
@Johnh1995
I totally agree. Website is working but no change to the tariffs. They are still saying they are working on it, but how much longer do they need? They have had weeks to sort this and still no further forward. No sign of the £66 reduction on my direct debit either. Thy are a total disgrace, I'm going to send another complaint email, but don't hold out much hope for a response. We might have to contact Martin Lewis, Money Saving Expert for help to get this resolved.
- will the company get it right first time? ....... Hold on to your seats........
Don't be silly. You're talking EONext here. Whenever did they ever get it right first time? They got the direct debits wrong. They got the unit rate wrong. It's all maximised to get as much cash in their hands as possible so that if they ever go bust, the government will have to pick up the bill for their debts to customers. Debts to failed companies is one reason for the exorbitant increase in the standing charge.
So it's our duty to ask that EONext refund all the excess credit balances. A friend of mine actually has more than his next 12 months' usage in credit ...... and thinks his money is safe :-(
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