[Miro]

How is EOn applying the Govt £400 subsidy payment
I understood that the subsidy would be a £66 reduction on the energy bill ea h month for 6 months.
looking at our bill which is substantially in credit EON has simply reduced our direct debit payment by £66 and not applied a credit to the energy bill for the month. Is this another slight of hand move by the energy companies and Govt ?

[Batch0x0]

@Miro That’s exactly what I was thinking.

[Janed]

@Miro I have just posted this exact same query ! This is not a rebate from them as it just means we are paying less . So less off our monthly bill . I assumed we would have the rebate alongside our reduced payment

[alisonadams12]

I think the rebate will be shown in your next bill once they have billed you against the new rates. I assume you get monthly statements on the 15th of each month like myself. I would imagine the rebate would be shown on the bill to offset the reduced direct debit.

[Janed]

@alisonadams12 I have submitted readings and received my statements and bill . No rebate on there will hopefully see in a few days if corrected

[Tommysgirl]

I too have submitted my readings,and received my online bill for 17/10/22 but no rebate shown. No doubt they'll blame the computer, just as they are blaming it for showing the wrong tariffs on Standard Variable Accounts from 1st of October.

[Stu]

I'm confused. I pay 126 a month direct debit monthly, received an email saying my DD would be £59 on the 3rd October.

I noticed that my DD payment to eon next had been changed on my bank app to £59, therefore different to my usual £126.

Sent meter readings yesterday, got a statement through saying my DD will be £59 on the 3rd, but asking me to change my DD payment on eon next app to £115. This is now to be my DD payment as of the start of November.

Does this mean I will pay £59 DD on the 3rd October then £115 DD for my November payment, or will the Government's help be reduced on the new £115 eon DD request?

Any advice appreciated

[theunknowntech]

Hey @Stu ,

It sounds like the £115 factors in the discount but still has to rise anyway to account for the rest.

[Carol35]

I have the same problem.
My direct debit is now apparently being reduced to £59 when my fix is about to end in 6 days and bills are going up significantly.
My concern is, if I increase my direct debit voluntarily as I don’t want to underpay over the next few months, will the government payment still be taken off my new direct debit amount? Or by increasing it am I saying I don’t want the discount!
Why on earth don’t they just take it off the bill amount and keep direct debit payments the same?? I’m sure I didn’t need a payment reduction, just not such a big increase!

[Stu]

@theunknowntech Thank you for the reply. Am I right in saying then that eon will take £59 DD on the 3rd October then in November they will take a DD payment for £115 minus the Government help of £67, meaning a DD payment of £48?