[Andy65]

Originally Posted by KenMavor

I find it very rare, indeed checking back it has never happened, that the DD is taken exactly on the day itself. It usually takes 2 to 3 days before the DD comes off.

In my experience only when the scheduled day falls on a weekend or a Bank Holiday. I pay my energy on the 1st of the month, so with that being a Saturday the DD would have delayed until today.

[Anasa_EONNext]

@Johnh1995 Welcome to the Community, it's great to have you here, as you can imagine we've been super busy and it's been all hands on deck, the Community is not manned 24/7 like the other social media channels but we can appreciate its been a frustrating time for all, we have a little update on the Tariff update issuehere

[Johnh1995]

@meldrewreborn
I hear what you are saying,but the information on my account clearly showed that a direct debit of £43 (£110.00 less £67) would be taken on 1st ,October, yet nothing has been claimed. This was the final payment on v7 before I moved to v14 on 2nd October. Trying to contact ,E.on today has proved fruitless. Telephone, WhatsApp and e mail .
Just further evidence of very poor administration and empty promises

[JoeSoap]

@Johnh1995

Although your DD has been taken religiously on time previously, with all the chaos right now it may just be something else that is playing catch up.

It was admitted-to recently that responses to emails etc. could take up to five days due to the enormous backlog.

I hate to say it, but I think you will need to continue to be patient. Chances are your DD will get taken before you get a response from customer service.

[meldrewreborn]

@Johnh1995
I’ve never really bothered about timings of Direct Debits and contract end dates, there is no interconnection in my mind. i’m Sure that you will get the £400 over the six months but the scheduling might be similar to the pattern of Easter!

[JoeSoap]

Originally Posted by Andy65

Beki said in the post that you linked to that the "...remaining credit from the £66/67 government amount £11/12 will be credited to your energy account." .
This is for those of use where our monthly DD is less than £66/67, so in the post by Beki my understanding is that the remaining £11/12 or whatever it is (just over £3 in my case), gets credited back to your bank account, not the energy account.

I suspect that the wrong word came out when typing the post rather than having a different understanding.

See Para 5.29 on the following link. It suggests the credit will be paid to your energy account…

https://assets.publishing.service.go...-suppliers.pdf

[Johnh1995]

Originally Posted by JoeSoap

@Johnh1995

Although your DD has been taken religiously on time previously, with all the chaos right now it may just be something else that is playing catch up.


I hate to say it, but I think you will need to continue to be patient. Chances are your DD will get taken before you get a response from customer service.

Finally spoke to a very nice guy at Eon, who confirmec that my DD had not been claimed as for some reason it had dropped off the schedule.
A manual DD has now been put in place but whether the £67 will be deducted is anybody's guess. Even my contact did not know what amount would actually be taken

[meldrewreborn]

@Johnh1995
I wish mine would drop off the schedule. I wouldn’t chase for it’s reinstatement either!