Why is my account saying the E7 net flex tariff stating rates of 60.1p/kWh day and 31.72/kWh night? Surely that’s more than the cap?
Tariff rates??
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Level 9130-09-22@Frederick
The amounts showing in your online account probably have not been adjusted yet to reflect the EPG. I'm on a fixed tariff and my rates have not been adjusted yet either. It's chaos so I am just sitting tight and waiting for the systems to be updated.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 530-09-22@JoeSoap ah I see that’s a relief - thanks 👍🏻 -
Level 230-09-22
The reason I say this is they changed dead on midnight on 1 April. I was attempting (like many others) to submit meter readings. Gave up and managed to submit them at noon on 2 April -
Level 9130-09-22@davie1956
You may well be right. I won’t be betting my shirt on it though. A lot of change and confusion this time. -
Level 1301-10-22@Frederick as of today I'm on a flat rate next flex tariff and mine is showing the rates it would've been before the price freeze, my electricity is saying 50.87 p/KWH and the gas is saying 14.66 p/KHW, I did speak to someone in customer services yesterday and they said they was aware and that from midnight it should be right and that they was pulling everyone's start meter readings but neither have happened, so I'm hoping it will be sorted out, plus my IHD is still showing my fixed rate tariffs so I've switched that off so I'm not lulled into a false sense of security, it's quite worrying really.
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