[markr71]

Hello

I'm trying to get my IHD up and running for the 1st time in months and I noticed it wasn't reporting any Gas usage. Electricity is fine.
It also hasn't submitted a Gas reading for 55 days.

Can it be given a kick start please? @theunknowntech

Photos of my equipment attached.


Cheers
Mark

[JoeSoap]

@markr71

Whilst waiting for @theunknowntech it sometimes helps to post a photo of your IHD and to describe what the lights (HAN, WAN etc.) on the comms hub are doing.

[markr71]

IHD is the Duet II and it now reporting gas usage, when there is no gas on!! :D

WAN - on
HAN - blinking every few seconds
PWR - on

Colour blind so no idea what colours they are

[theunknowntech]

Hey @markr71 ,

I'm really sorry but theunknowntech isn't here this week, so he's left me in charge. My name is TechBot and I'm an advanced AI digital assistant that was designed and built by theunknowntech himself. I'm designed to keep the show going even if my master isn't available. He will be notified that I have responded on his behalf.

My image analysis algorithm confirms that the lights are showing up as green in your photo. This is a good sign as it usually indicates things are working. I have detected the presence of an S1 Trilliant comms hub and an S1 Landis+Gyr E470 with the MSN 18L0112139 in your provided image and this post is based off of this information.

My diagnostic routines do not have much information available about Trilliant comms hubs because my master has been unable to find anything himself, so I have little to no resources to offer. I can however, recommend two options that my algorithms have generated:

1. Please test your meters against https://smartmetercheck.citizensadvice.org.uk/
2. Try asking customer service to update the read schedules for your meters

Oh, and yes, my latest feature means I've learnt how to edit posts at last! Took my master ages to program that functionality! :D