I recently added credit to my stick to top up my electricity meter. I do this by going to a shop that provides a pay point. I was charged £1 by my Nisa Local to top up my stick. They said this is due to electricity costs. Is this legal and what can Eon do about this? Electricity meters are already above average for cost without this additional charge. Views?
Best AnswerBest AnswerHi @MrDandy ,
That doesn't sound right at all to me. The full value of the top-up is meant to go on the key and you are only supposed to be charged the precise value of the amount to top-up by. You might want to report that shop for potentially breaking the rules.
If your Nisa shop used PayPoint, please contact email@example.com
I quote their policy here:
Originally Posted by PayPoint
If it was Payzone, call 01606 566 566.
Originally Posted by Payzone
You may also report the store to Nisa if you wish. You can do that here: https://www.nisalocally.co.uk/corporate/contact-nisa/
Last edited by theunknowntech; 30-09-22 at 13:35. Reason: Formatting and BBCode fixes!
Can I ask if this is still happening? I agree with JoeSoap, this is not something i've heard of before nor for me should be happening, the cost of Energy and topping up is nothing to do with the outlet.
Getting a smart meter would allow you to top up remotely. Let me know if this is still happening.
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