Next Online v19 under the Energy Price Guarantee

Level 91

JoeSoap

03-10-22

Originally Posted by Indy

To be honest, yes, it should be that easy... remember, this isn't a one man in his shed operation, this is a massive company...

... and perhaps therein lies the problem.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 2

Indy

03-10-22

@Mailman

When I was on the phone to CS earlier, they told me they normally have 700 calls a day, whilst on the phone, he said there were 7k currently in the queue waiting to be answered.
Can only see it getting worse and felt sorry for the lad to be honest, he read me the latest notice he had including the bit which said 'reassure customers' etc. etc. Telling him what line to take.
It's not their fault, seems they have the same information we do...

Last edited by Indy; 03-10-22 at 14:44.

Level 91

meldrewreborn

03-10-22

@Mailman

I would advise those that want to leave their fix do so by email. It’s instant and unarguable. Price adjustments can easily backdated. If the company reduces fixed prices to the EPG level later there is no harm done. Other suppliers may not allow customers to quit their fix without penalty, but E.On Next do.

Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 2

Indy

03-10-22

Originally Posted by JoeSoap

... and perhaps therein lies the problem.

If they had to check each customers information individually, then yes, I would agree with you.
However, this is updating at max, 50 or so tariffs? I might be over simplifying it, but can see why everyone gets so angry.

Level 9

MCeeJay

03-10-22

Originally Posted by meldrewreborn

@Mailman

I would advise those that want to leave their fix do so by email. It’s instant and unarguable. Price adjustments can easily backdated. If the company reduces fixed prices to the EPG level later there is no harm done. Other suppliers may not allow customers to quit their fix without penalty, but E.On Next do.

That is what I did, at least I have an email chain where I have asked twice about staying on the standard rate and twice being told not to worry, the v19 fixed rate will be adjusted accordingly (which it hasn't as I write this). At least I have something to go back on when/if some reliable information is released................

Community Manager

Anasa_EONNext

03-10-22

@Marypw And welcome to the Community! Anasa here 👋 We do read message and moderate the forum but whilst we're open 24/7 via our social media customer platforms the Community is here for our customers to reach out to each other, we're not always on here and as you can probably imagine it's all hands on deck here and has been a bit crazy, so thank you for your patience! There's an update on our Tariff rates here 🙂

Last edited by Anasa_EONNext; 03-10-22 at 18:49.

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