So I'm assuming everyone is having the same problem but I really don't understand and need to sort this before it gets taken from my account.
It is showing i am currently paying £146
then says on the 6.10.22 il be paying £114
and then from the 1.10.22 il be paying £79.40
so which is it? £114 or £79? Will it be both of them added together coming out? I don't understand. I've been trying to speak to someone since last week and can not get through to anyone.
You're correct inasmuch as many are reporting this. It is confusing for all of us and explains why many are complaining about not being able to get in touch with Eon Next. The phone lines must be jammed.
If these figures are in your online account but you have received an email or letter with your future DD payments then the latter will be the accurate figures.
Check your forecasted usage in kWh and multiply by the expected unit costs and add the daily standing charge. Divide by 12 for a guide to your DD. You can then subtract the government help of approx £67 per month for the next six months.
Forecast rates are... Elect 34p/kWh and 46p/day Gas 10.3p/kWh and 28p/day.
If you're still confused then you are not alone.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
They tried this game in April. They insisted my DDs go from £120 to over £200 and the portal would not allow me to change this much.
I spent all week trying to contact them by phone, but they just put me on hold with no idea as to how long the queue was! In the end, and with multiple times waiting for 45 mins with no response, I had to bombard them with emails... After 2 weeks they did come back to me and I told them I would either cancel the DD or agree to £145/month. The eventually agreed, and guess what... over the next 6 months I was in CREDIT mostly by £20!!! So, I was RIGHT! They are using our money to bolster their account balance! Disgusting!
Now I have the exact same fight, but this time they want to put my DD up to over £270! Ringing is useless, ALL of their tel number get cut off/dropped after a few seconds, or just play music until your fed up waiting!
It appears they dont care about us consumers, and are happy to play monopoly with our money!
SO, now I am going to have to take the radical step of cancelling my DD. They I will pay whatever the bill comes to monthy with ME in control. not them!
TERRIBLE!
Perhaps we ALL should cancel our DDs, and make a POINT!
When a direct debit is for 12 months and you start in the summer, its entirely normal to build up an account credit for a few months. When the winter comes it disappears. All the fixed direct debit does is spread the cost of the bills out, so that there is no massive bill shock in the winter. With Eon next (but not all suppliers) you can pay by direct debit on receipt of the bill, which has the great benefit of retaining the direct debit prices. If you pay on receipt of bill other than by direct debit, the prices are higher, the extra cost is around £150 per year for an average user.
Think your strategy through carefully.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
