Afternoon! So I did that, and they got back to say that they'd re-linked my gas meter to my account and that it should start working after a couple of hours. Several hours later and a couple of power-cycles later on the IHD, it completely dropped the gas supply and wouldn't even show it as £0.00 usage. Next morning, power-cycled again and shows gas at £0.00 still, and no closer to being fixed. Have re-contacted customer services to ask that this is looked into again, but anything else you'd suggest it could be?
IHD only shows Electricity costs
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Level 103-10-22
Afternoon! So I did that, and they got back to say that they'd re-linked my gas meter to my account and that it should start working after a couple of hours. Several hours later and a couple of power-cycles later on the IHD, it completely dropped the gas supply and wouldn't even show it as £0.00 usage. Next morning, power-cycled again and shows gas at £0.00 still, and no closer to being fixed. Have re-contacted customer services to ask that this is looked into again, but anything else you'd suggest it could be? -
Level 8003-10-22Well, if it doesn't get fixed soon, an engineer visit may be necessary.Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Level 110-10-22Not even getting a response from Customer Support via WhatsApp now, been over a week. Are any of them on here to assist?
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Level 111-10-22@SilverFox89 i have the same issue and they respond me on WhatsApp it's problem related with communication between smart meter and supliler and can only be fixed by DCC. Eon next costumers service don't care for it's because DCC is third party company and Eon next just flush us with water. They closed my complaint related to this issue without resolve issue because how they explain they nothing can do. Greedy thieves only know how ripping us off and don't care for nothing.😡
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