@Awyatt62
@theunknowntech will probably have some ideas but normally requires photos of the meters, comms hub and IHD. If you can post these together with a description of what the lights on the comms hub are doing then it may speed up the diagnosis.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Are you saying that you cannot obtain a reading at all? Sounds like the long life battery has failed which will require an engineer visit to resolve, likely by swapping the meter. Contact customer services when you can. Consumption may well not be measured in the interim.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Are these photos sufficient? I hadn't realised, but it's not been sending readings since May. Spoke to Customer service and they said would try and resolve remotely. If not, it would be an engineer's visit but this may be "several weeks"?
Status A indicates a possible fault but I can hardly tell you anything else I'm afraid due to terrible documentation. Can you show me the electric meter and comms hub please?
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