My Smart Meter was installed around May 2021 and was sending gas and electricity meters fine until around April this year. I was hoping it'd resolve itself but it's been five months now and still no luck.
It's still connected up to the in home display which still shows usage by hour, but I have to now send readings each month manually which seems to defeat the point of the smart meter. The lights on the meter under the stairs flash green.
If you can post photos of the meters, comms hub and IHD then @theunknowntech can usually help. Any info of what the lights are doing in terms of how often they flash, are they on or off all the time, will help the diagnosis.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Still need me @BLD ? I could do with photos of everything before I can start diagnostics.
Just another guy passing by... The unknown tech way...
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Apologies @theunknowntech I didn't see that you had replied. I've attached photos of the IHD and meter. The WAN flashes green 7 times before SW, WAN, HAN, and GAS all flash green once, then it repeats (occasionally get a red light). Let me know if you need any other pictures.
WAN flashing seven times means a dead WAN. It's toast and this will have to be investigated further. Let customer service know about this as it's a clear fault. There's nothing you can do to fix this yourself.
Had a reply back via email and they want to send someone round, but they're saying I might be charged (but aren't saying what for)?! Has anyone else had this before when it's clearly a fault with whatever eon installed, but they want you to pay?
its normal. Suppose the issue was that your IHD wasn’t turned on, so this visit was negatory, you’d be charged. If there is a fault outwith your control you’ll be fine.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@PeterT_EONNext hoping you might be able to help please? My Smart Meter hasn't been sending readings and I'm not getting anywhere with customer support via email. They suggested an engineer to come round but they haven't replied back in two weeks so am a bit lost as to what I'm meant to do now. Our IHD is also showing our old tariff rates. Any help would be appreciated - thank you!
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