Thanks @theunknowntech - appreciated.
@PeterT_EONNext. Hello :). I've raised a "call" with the customer services team via the "main" residential number. They didn't fully understand what I was asking about, so I sent them the email from Hilderbrand. Might you know what would happen next? Will I get stuck in some kind of Infinity Loop distorting relativity? Or might this be quite simple for E.On to rectify? Thanks for any pointers you could give
"The other good news is that your WAN is up and we can see your meters, and they have the following tariff on them:
[{"standing":-22.146},{"tier":1,"rate":28.455}]
That is going to be problematic ! Our source of truth for pricing data is your meters and it is your energy supplier who sets the pricing data (standing charge and rate). Our tariff engine can cope with any tariff structure - whether time of use, inclined block, weekday/weekend, etc. that isn't where the issue is.
Your energy display may have correct costs of consumption while the Bright App does not because the display retrieves the calculated cost of consumption from the meter whereas Bright retrieves the standing charge and rate from the tariff field on your meter and then applies that to the consumption (which is how we support tariffs like Octopus Agile). Your supplier has probably set the cost of consumption at meter level but have not set the separate standing charge and rate(s).
If there is an issue, you need to follow up with your supplier, explaining that you are viewing your data via a DCC Other User. Tell them that we run the Service Request 4.11 to retrieve the tariff information. We recommend you ask to be directed to the Smart Meter Technical team for resolution as the general agents aren't usually able to help."
[{"standing":-22.146},{"tier":1,"rate":28.455}]
That is going to be problematic ! Our source of truth for pricing data is your meters and it is your energy supplier who sets the pricing data (standing charge and rate). Our tariff engine can cope with any tariff structure - whether time of use, inclined block, weekday/weekend, etc. that isn't where the issue is.
Your energy display may have correct costs of consumption while the Bright App does not because the display retrieves the calculated cost of consumption from the meter whereas Bright retrieves the standing charge and rate from the tariff field on your meter and then applies that to the consumption (which is how we support tariffs like Octopus Agile). Your supplier has probably set the cost of consumption at meter level but have not set the separate standing charge and rate(s).
If there is an issue, you need to follow up with your supplier, explaining that you are viewing your data via a DCC Other User. Tell them that we run the Service Request 4.11 to retrieve the tariff information. We recommend you ask to be directed to the Smart Meter Technical team for resolution as the general agents aren't usually able to help."
On another point, this community might like to know of the following:
"Because some suppliers seem to not manage updating tariffs correctly, we will be adding the ability to add the tariff yourself via Bright at some point this year (sooner rather than later with the number of problems we are getting reported to us!). That update will also be made so that the Display (for people who have it) will also reflect the correct cost of consumption.
Do be reassured that suppliers don't use the meter tariff when they bill you - they use their billing systems and only take the half hourly slots of consumption from the meter and presumably apply what is your agreed tariff at that point.
What is set on your meters is what appears in Bright."
Do be reassured that suppliers don't use the meter tariff when they bill you - they use their billing systems and only take the half hourly slots of consumption from the meter and presumably apply what is your agreed tariff at that point.
What is set on your meters is what appears in Bright."
Thanks again for everyone's commentary. Very helpful, indeed. I should now be able to monitor my home's load profile in a much better way to inform solar and battery backup sizing, and more "accurate" RoI.
Cheers.
