Just another guy passing by... The unknown tech way...
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@theunknowntech Do you think I should just give up on my electric smart meter? I was going to give it one more go at trying to get it sorted before I buy a clamp on or led monitor type.
@Beki_EONNext @theunknowntech I just got a reply via Twitter and it doesn't look promising again. I've send them a link to this forum thread.
Thanks for your patience
The smart metering team are aware of some known issues with smart meters not communicating and are working on getting these resolved. We don't have an exact time frame for this, but if you could send us your meter readings each month then we can make sure you are being billed for your usage each month.
Once they are able to get the smart meter communicating again, we will begin to pull readings automatically and we won't need you to send us the readings any longer.
If you need any further support or have any further questions, please feel free to drop us a message and we will get back to you as soon as we can!
@Beki_EONNext can you please a watch on this? I want to try and get it working. Thanks.
DM from EON via Twitter:
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Good morning, Richard here!
Our smart metering team will be sending off instructions to try and get the meters reconnected. I have tried to do this on my end, but it isn't something I was able to reconnect. The smart metering team specialists have been made aware of your account, and will be working in the background to try and get them reconnected for you
As I mentioned above, if you could send us your meter readings each month then that would be great so we can continue to get you billed each month 🙂.
Got this from EON via Twitter DM yesterday.
It is good they are making me updated. Nothing worse than a company seemingly turning their back to you. So I'm keeping my hopes up for now.
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Richard here!
Just a quick update regarding the electric, your account is being looked into by a smart specialist and they will be providing me with an update either next week or the week after, which I will reach out to you and keep you in the loop 🙂
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