Linking of smart meters.

Level 1

Varney

06-09-22

1786 views

Hi,

How do I get through to someone at E-on that can process my request to link my smart meters?

We had a new gas supply connected to our property last November and the meter could not be linked at the time to our electric meter as our electric account had already migrated to E-on Next and the gas supply account would be with E-on.

Our gas supply account has now finally migrated to E-on Next, but the "Energy Specialist" I spoke to today insisted that it still could not be done, company policy etc. I asked several times to speak with the smart metering team in the UK, so I could discuss this as I believe someone will need to attend the property to do this, but this staff member would not put me through!

If someone at E-on could advise me on this I would be grateful.

6 Replies

Level 91

JoeSoap

21-09-22

@Varney

Hopefully our smart meter expert @theunknowntech can advise on this matter.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 91

meldrewreborn

21-09-22

@Varney

I'd raise a formal complaint. There is no logical reason why your gas meter should be dumb, and Eon next and Eon are fundamentally the same organisation and the switch wasn't your doing. If we put up with rubbish service then we will get the same for ever.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 80

theunknowntech

21-09-22

I will need to consider my response carefully... Please stand by...

Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!

Level 1

Varney

01-10-22

Originally Posted by meldrewreborn

@Varney

I'd raise a formal complaint. There is no logical reason why your gas meter should be dumb, and Eon next and Eon are fundamentally the same organisation and the switch wasn't your doing. If we put up with rubbish service then we will get the same for ever.

I raised a complaint over two weeks ago, which has now been closed! Apparently the metering team will contact me...who knows when!!

Level 91

meldrewreborn

01-10-22

@Varney

Its closed when they have resolved your complaint in my view. passing it onto the metering team isn't a resolution. But give them one more chance then take it to the ombudsman.

Level 80

theunknowntech

01-10-22

Based on the information in this thread, I'd take the case to the ombudsman. It is absolutely possible to link a gas meter/GSME (Gas Smart Metering Equipment) to the same existing Comms Hub after the electric meter/ESME (Electric Smart Metering Equipment) and Comms Hub have already been commissioned, even if it means doing so on a different date. And with SMETS2, the suppliers don't even have to be the same ones either - as long as the electric meter is upgraded first, the gas meter can be done later.