[gingerrossy]

Hi 👋

I had gas/electric smart meters installed in October 2021. Initially everything worked fine, then I noticed the IHD not displaying the usage anymore (April 2022). Got in touch with Eon at the time who said:

Upon looking into your account, we can confirm that your electricity smart meter has stopped responding. We have escalated your smart meter issue to the smart metering team, for us to establish a connection with your smart meter remotely, once we receive feedback from them we will be able to take the necessary action. There is currently a large backlog our smart metering team is working through so this may take some time. In the meantime, please provide manual readings. Alternatively, you can send your electricity meter readings via email and we will be more than happy to submit them for you.

Fast-forward a few months and I’m still submitting manual readings and the IHD has been shoved in a cupboard because it’s not displaying anything useful.

Would someone be able to assist / look into the previous case?

Thanks 🙂

[JoeSoap]

@gingerrossy

I see you’ve been informed that the smart metering team currently have a large backlog but it’s always worthwhile getting the opinion of @theunknowntech on smart meter issues.

[theunknowntech]

Possibly dead HAN it seems... Hmm...
@gingerrossy there are two lights above the Comms Hub marked WAN and HAN. Can you tell me what they're doing please?

[gingerrossy]

Hi folks

Thanks for the replies!
@theunknowntech both lights flash green every 5s or so.

[theunknowntech]

That sounds good then. I'll get @Bennie_EONNext to double check the read schedules as that's the most likely issue I can think of.

[gingerrossy]

Anything else you need from me @Bennie_EONNext?

[Bennie_R97]

Hey, @gingerrossy when you got in touch with the customer service, did they try to get the billing calendar sorted and try to reconnect ? It seems that it hasn't been updated yet.

[gingerrossy]

Hi @Bennie_EONNext

I don’t think they did, or they never told me that they would try that. The last response I have from them was in April to say it had been escalated to the smart metering team. I’ve not heard anything else since :(

Any help to get this resolved would be much appreciated!

[Bennie_R97]

Hi @gingerrossy, I am really sorry that this hasn't provided for you. Let me see what I can do for you and I will get back to you with an update. 😀

[Burn]

Bennie_EONNext

Hi, my smart meter has stopped sending in readings, electric only, Can you please help?