Since April my smart meter has had the WAN led flashing green roughly once every second. I understand that this means the meter has lost it's WAN connection. I reported this and was told that it'd be dealt with by the smart meter team. It's now August and i'm no closer to having a working smart meter again.
Is there anything I can do or anyway a fix can be sped up? The meters worked perfectly when I moved over to Eon next from roughly October to March, but suddenly in April dropped off.
Hi @Chris11256 I'm sorry to hear that you're having trouble with your Smart Meter.
I've sent off some updates to your meters to hopefully 'kick start' things again and will check on this in the next few days to see if there's communication.
I'll be around on Friday and if nothing is still working, I'll let you know and get in touch with our Smart Team as this shouldn't be like this for this length of time.
With the WAN light (along with any others) this should be flashing intermittently every 5 or so seconds, so there may be an issue with the communications hub, but we will know more Friday and go from there to be sure.
Pete 😊
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I've spoken to our Smart Team who have told me the following: We're looking into this and hopefully going to start getting the meters communicating and working as soon as we can - Please as the customer to provide us with manual readings for now whilst we work on this in the background. If it turns out that we can't remotely fix this over the next 2-3 months, we may need to replace the meter/perform a comms hub reset
This is all they've told me for now so we can't speed things up at the moment I'm afraid, but they seem to think they can fix this issue remotely.
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