After moving back to EON from another supplier last August, our SMART meters have never sent in readings and I'm having to send them all manually. We were with Octopus for 2 years and had no issues. The meters were originally fitted by EON, which they denied until I sent them the original fitting email, but they have said that's irrelevant. Our IHD has now also stopped working, so we can no long monitor our expenditure. Again EON have said there's nothing they can do and I've been advised to look about for some apps but was told they didn't think there was one for gas. Any idea how i can get this sorted? Do think given the current climate the energy companies should be trying to help their customers monitor their usage?
IHD and not so smart meters
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Level 9103-09-22I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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Level 8003-09-22Hi @gillb ,
I'm a dab hand with diagnostics, but I could do with seeing photos of everything please. Once I have those, I can try to advise.
Thanks!Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Level 120-09-22Hi i can send pics of the meters? Eon suggested i tried the loop app but that says my meter isn' supported. -
Level 8021-09-22Can you try this tool? https://smartmetercheck.citizensadvice.org.uk/
If you get stuck with posting photos here, email them over to community@eonnext.com and reference this thread. Someone can post them on your behalf.
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