Good morning,
I understand meter readings have not been received from my property since 5th May 2022.
The meter appears to be communicating satisfactorily with the IHD. I have carried out recommended tests on the IHD and readings would appear to be steady. I would therefore suggest the problem is the actual meter is not transmitting data to yourselves. I am unable to read the meter in order to submit a reading.
Please would you advise.
I'll need to see some photos please @JHR . Can you get them for me?
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
As it sounds like you might not be able to get to the meter, I'll ask @PeterT_EONNext to try some remote tricks in case they help. Given the IHD is working and a WAN connection is required to commission basically anything, I'm ruling out quite a few problems already.
I've sent some updates to your meter which should hopefully get things working again, assuming the communications hub connected to your meter is working as it should.
Are you able to confirm if you can see a light with the word WAN above/below it? And if so, is this flashing intermittently (every 5 seconds or so)
Thanks - Pete 😊
Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
Do you agree with a comment? Give the member a 👍
Got the right answer to a query? Click 'Best Answer' ✅
Can't find any help using the Search function or by scrolling through our Community? 🤔 Ask a question by starting a new thread in a sub-forum here!
Find all the ways to get in touch with E.ON Next here
I've spoken to our Smart Team who say that they're aware of the issue and are working to resume the meter readings being sent to us automatically as soon as possible. In the meantime, please provide manual readings from the meter. If you're unsure how to do this, I can provide you with instructions for your meter so that you can take these.
@PeterT_EONNext
Thank you for your reply.
The whole idea of having a smart meter installed was because of physical problems experienced when getting a manual reading from our meter, the cabinet for which is situated outside. I hope your Smart Team soon remedy the issue as from a customer's point of view the situation is not exactly siatisfactory.
Thank you for investigating the problem on my behalf.
John
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
