No data being sent to my IHD - Evie & SMETS2 Chameleon

Level 4

30-08-22

2381 views

Hello,

I cannot get my smart meter to send data to either of IHD's that I have.

I've tried every trick in the book, all of the recommendations on EON's website. Still not working.

Really annoying as I like to keep a eye on usage.

My Evie which I bought hoping that it would fix this issue has exactly the same problem as my SMETS2 Chameleon. "Waiting for current data" is the error message.

worth noting this seems to only happened when I just updated my tariff on EONnext

I'm all out of ideas now, so here I am with my hat in my hand.

Does anyone else have any ideas on how to fix this?

Last edited by WelshWill; 31-08-22 at 11:43. Reason: Extra info

7 Replies

Level 91

meldrewreborn

31-08-22

@WelshWill
@theunknowntech will probably be able to solve this - his record is excellent.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 80

theunknowntech

31-08-22

Hi @WelshWill ,

I can try to help, but I'll need to see photos of everything first so that I know what you've got. Could you post some for me please?

Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!

Level 4

WelshWill

31-08-22

@theunknowntech pictures attached, thanks for this.

Attached Images

Last edited by WelshWill; 31-08-22 at 15:44. Reason: Missed letter

Level 91

JoeSoap

31-08-22

@WelshWill

You missed the last letter from. @theunknowntech so hopefully this post will help get a response for you.

Best to click ‘Reply’ at the bottom of the post you respond-to to alert whoever you are responding to that you’ve posted.

Edit: Ah I see you’ve edited your post so this post is now redundant.

Last edited by JoeSoap; 31-08-22 at 15:53. Reason: Added last sentence

Level 80

theunknowntech

01-09-22

Ok, my initial diagnostics suggest a possible Comms Hub fault based on these images so far. On the Comms Hub, there's five green lights marked SW, WAN, MESH, HAN and GAS. Can you tell me what they're doing please?

Level 4

WelshWill

02-09-22

@theunknowntech They all flash green apart from the middle ‘MESH’ one.

Level 80

theunknowntech

02-09-22

Thanks, sounds like that portion is healthy then...

Let me see if I can get @Claudia_ivieBud to stop by. She works for Chameleon Technology (the company behind the ivie Bud) and might be able to help diagnose part of the problem. If we can get the ivie Bud up and running between us, then you have a chance of getting that IHD3 going as well.