[Nelly3164]

We had a power cut yesterday for around 1 hour, when it came back on the display on my pre payment meter is blank ?? What's wrong ??

[DebF_EONNext]

Morning everyone 👋 @Nelly3164, @Robsun, @Fabrizio79

Some great advice here from @retrotecchie. Following on from a power cut it can cause problems with your prepayment meter there are 2 scenarios here:

BLANK SCREEN - STILL ON SUPPLY
If you are still on supply then this isn't an emergency situation please don't panic your meter should not go off supply and you should continue to receive electricity.

What has likely happened is that it has gone into a credit mode this means that you will continue to receive electricity until your meter is exchanged. We recommend keeping aside any money that you would normally use to top up as this will be billed at a later date once your meter has been exchanged.

WHAT SHOULD I DO?
You should contact our energy specialists you can find our contact info here they will arrange an appointment to get your meter exchanged. At the moment however there are stock issues with classic prepayment meters so it may be suggested that if eligible you have smart pay as you go installed.

BLANK SCREEN - OFF SUPPLY
If however your meter is blank and you go off supply or already are off supply contact us straight away as this would be classed as an emergency. This would be priority in getting you back up and running again.

WHAT SHOULD I DO?
You should contact our energy specialists and advise them that you are off supply and that you have a blank screen. They will then arrange for an emergency engineer to visit your property usually the same day.

[theunknowntech]

Hi @Nelly3164 ,

Which display is blank, can you show me photos please?

[Robsun]

Same happened here and no one at Eon is dealing with it

[Fabrizio79]

I'm having the same problem.
My electricity meter doesn't show any more the money available on the display. It also doesn't show any other sort of message. I've tried to switch off and on but nothing, it doesn't respond at all. Does anyone have any idea?

[retrotecchie]

@Fabrizio79

Have you had any power cuts recently? A meter completely blank is not unheard of following a supply fault. Basically you need a new meter. Contact Customer Services for assistance. You shouldn't go 'off supply' but your meter is dead. Try both the emergency number, and drop an email to hi@eonnext.com with all your account details and 'Failed electric meter' in the subject line.

The emergency number is 0808 501 5200.

[Fabrizio79]

@retrotecchie

I've sent the email a couple of days ago but I haven't received any reply yet. I've been trying to call the other number which seems to be for situations like mine (08085015088) but I was put on hold for more than 30 minutes, perhaps doesn't work during weekends. I'll try again tomorrow morning. However thank you for your advice.

[Fabrizio79]

All right then. My scenario is the first one blank screen still on supply. Thanks for the advice of not to top up until I get the meter reading changed.

[Fabrizio79]

Hi everyone.
It's been a while and I'm still waiting for a date about the installation of a smart meter reading. I've emailed, texted, called and so on. First time i finally managed to talk to someone from the company didn't work the way I was hoping for, she got my situation but she forgot to book the actual installation service therefore I had to call again. This time, someone else gathered all the information required for the service to be put in place and assured me that I would receive an email or a text confirming the appointment... nothing, nada, niente, zero. Now I've been on hold to speak with some kind soul for more than a hour. I literally don't know what else to say. I'm strongly tempted to rate their customer service as one of the worst ever seen.

[retrotecchie]

@Fabrizio79

Eon themselves don't install smart meters. They are installed by teams of metering engineers in different areas on behalf of all the energy companies, so if there are no available slots in a particular area, this is because of demand from multiple customers with multiple suppliers.

Personally, I'd say not being able to get a smart meter is a good thing, but your mileage may vary.