Paperless Billing

Level 1

CB1

29-08-22

16323 views

Where can I set this - either online or the App? Seems very well hidden.
Thank you

14 Replies

Best Answer

Beki

29-08-22

Best Answer

Hello @CB1,

Everyone should come over with paperless billing as standard with E.ON Next, so I apologise this wasn't the case!

I have gone on and changed the preferences for you so this should start to send you emails when your next bill is due. 😊

Best Answer

Community Team

DebF_EONNext

28-03-24

Best Answer

I realise this is an old thread however in case anyone comes across this looking for an answer, you can find the most up to date information in this thread Move to paperless billing to generate less paper 😊

"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳

E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗

Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth!

Level 80

theunknowntech

29-08-22

Well... There is a third way... The @Beki_EONNext O'Matic might be able to set your preferences for you. Paperless mode, is that what you're after?

Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!

Level 1

CB1

30-08-22

@Beki_EONNext Hi Beki
I recently received a paper bill so certainly some accounts transferred set to paper copies. But many thanks for switching the account now.
😀

Beki

31-08-22

@CB1 hmm.. I've sent it to the tech team to see if this was done on masse or whether it just affected certain accounts. Thanks for the heads up! 😊

Level 1

Mel99

11-01-23

@Beki_EONNext I've been searching the app and site to try to switch paper off... it really should be easy to do and standard.

Can you also switch me to paperless billing please?

Community Team

Han_EONNext

12-01-23

Originally Posted by Mel99

@Beki_EONNext I've been searching the app and site to try to switch paper off... it really should be easy to do and standard.

Can you also switch me to paperless billing please?

Hiya @Mel99 😊.

You'll need to contact customer services and let them know that you would like your preferences changed to receive email communications rather than paper bills 🙂.

Contact us 👉 here

🌍 Striving for a bigger, better and sustainable world!

There are lots of new ways to contact us! If you do need us please 👉get in touch👈

Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈

Beki

12-01-23

@Han_EONNext Do you think we can raise this with the tech team so that customers have the option available to them? Let's see what they say ☺️

Level 92

retrotecchie

12-01-23

@Beki_EONNext

It should be as simple a matter as adding an extra option in Communication Preferences. I.e turn on or turn off paper billing.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.