[CB1]

Where can I set this - either online or the App? Seems very well hidden.
Thank you

[Beki]

Hello @CB1,

Everyone should come over with paperless billing as standard with E.ON Next, so I apologise this wasn't the case!

I have gone on and changed the preferences for you so this should start to send you emails when your next bill is due. 😊

[DebF_EONNext]

I realise this is an old thread however in case anyone comes across this looking for an answer, you can find the most up to date information in this thread Move to paperless billing to generate less paper 😊

[theunknowntech]

Well... There is a third way... The @Beki_EONNext O'Matic might be able to set your preferences for you. Paperless mode, is that what you're after?

[CB1]

@Beki_EONNext Hi Beki
I recently received a paper bill so certainly some accounts transferred set to paper copies. But many thanks for switching the account now.
😀

[Beki]

@CB1 hmm.. I've sent it to the tech team to see if this was done on masse or whether it just affected certain accounts. Thanks for the heads up! 😊

[Mel99]

@Beki_EONNext I've been searching the app and site to try to switch paper off... it really should be easy to do and standard.

Can you also switch me to paperless billing please?

[Han_EONNext]

Originally Posted by Mel99

@Beki_EONNext I've been searching the app and site to try to switch paper off... it really should be easy to do and standard.

Can you also switch me to paperless billing please?

Hiya @Mel99 😊.

You'll need to contact customer services and let them know that you would like your preferences changed to receive email communications rather than paper bills 🙂.

Contact us 👉 here

[Beki]

@Han_EONNext Do you think we can raise this with the tech team so that customers have the option available to them? Let's see what they say ☺️

[retrotecchie]

@Beki_EONNext

It should be as simple a matter as adding an extra option in Communication Preferences. I.e turn on or turn off paper billing.