thanks, James
Meter still says symbio
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Hi, I am still having to send meter readings nearly a year after being moved from symbio and my meter still shows symbio tariff info.
thanks, James -
8 Replies
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Best Answer
Best AnswerI'll give @PeterT_EONNext a reminder, he might have just missed this thread.
Just in case, I'll let @Han_EONNext know as well.Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Hey @jimmystol ,
You should see two lights above the meter marked HAN and WAN. Please can you tell me what they're doing? -
@theunknowntech .hi the lights flash green together every 4 seconds.
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Perfecto, sounds like the connection is healthy then. And it seems the meter itself has a good link to the Comms Hub, so let me try something.
Howdy @PeterT_EONNext ! Can you try pulling an on-demand meter reading from that meter please, and check the read schedules? -
@theunknowntech, thanks for trying but still nothing.