Direct Debit & Bills

Level 5

RLea

26-08-22

3932 views

Hi,

Has anyone had a similar issue? Trying to contact support but still waiting to hear back.

I set up a direct debit at a new property back in August 2021, for some reason payments have stopped being collected from April 2022. The direct debit has not been cancelled and it still exists - just no payments being taken. Wanted to make sure my energy payments from the government will go through as I understand you need a direct debit.

Also, have not had a an invoice/statement since October and November 2021. Have submitted multiple meter readings over the last 6 months, but never an update. I am on a fixed tariff from August 2021 for 18 months.

Just curious as I wait to hear back...

Thanks!

10 Replies

Best Answer

Level 91

meldrewreborn

26-08-22

Best Answer

@JoeSoap
the subsidy will be safe in every circumstance.

Last edited by meldrewreborn; 26-08-22 at 20:43. Reason: Spelling

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 91

JoeSoap

26-08-22

@RLea

Wow! The way I’m reading this you are only worried now as you think you won’t get the government subsidy. Surely you must have realised you’ve paid nothing for months and could now be owing a lot of money.

l would be looking at my online account or mobile phone app to see where I’m at with this, or if no online access I’d have been on the blower ages ago. If you’re in debit then you may have a case that it’s the fault of Eon Next but I wouldn’t put money on it.

In any case, I hope you get it resolved.

Level 91

JoeSoap

26-08-22

@meldrewreborn

Yes I understand that and omitted to say. I think I was more perplexed with the fact that it took the concern of the subsidy rather than no bills or payments being taken for months on end before raising the issue.

Level 91

meldrewreborn

26-08-22

@JoeSoap

given that a supplier that doesn’t bill can only recover the most recent 12 months once the error is uncovered, means that I wouldn’t fall over myself in trying to correct matters.

Level 91

JoeSoap

27-08-22

@meldrewreborn

Maybe I worry too much. On reading the opening post I imagined myself in the position where I hadn’t been billed since the start of winter so had conceivably already built up a debit by April when my last DD was taken. I would be very worried by now and personally would already owe hundreds of pounds.

If for some reason I hadn’t realised the implications of not being billed since November and not having my DD taken since April then I would genuinely be grateful to anyone who brought it to my attention.

The OP may well be fully aware of what you say and is putting the money aside but if that was the case then they probably wouldn’t have got in touch with the supplier and posted the facts on this forum.

We’re all different of course, but if was me, I couldn’t live with the worry so I’ll do what I can to ensure my payment is taken every month.

If I caused any offence to @RLea it was unintentional and I apologise. Just offering my thoughts.

Last edited by JoeSoap; 27-08-22 at 00:11. Reason: Typo

Level 5

RLea

29-08-22

I thank you for the helpful answers - to be honest, at £28 a month it was not something that I paid much attention to.

The issue has changed now - they have changed my tariff without warning - are they allowed to do this? I was on a Fixed 18 Month Exclusive V6 which is meant to end February 2023, but suddenly since I have contacted them (and subsequently received a bill), this has changed to a Next Flex. Happened to anyone? @meldrewreborn

Last edited by RLea; 29-08-22 at 09:20.

Level 91

meldrewreborn

29-08-22

@RLea

Its probably a mistake - perhaps they thought you wanted to end your current deal now to be able to go onto whatever new fix deal is available now. If that wasn't what you wanted then tell them so- in no uncertain terms.

Level 5

RLea

29-08-22

@meldrewreborn believe me, I have sent a very firm response to them.
I read the T&Cs, it says they can remove you from the tariff to a standard variable if you do not pay the direct debit. Of course, the direct debit was still active and I believe the fault to be theirs. According to my contract, the direct debit was fixed to £28 per month - to have no correspondence about any of this is the irritating part.

Level 5

RLea

29-08-22

@meldrewreborn they just got back to me - they say I have been on Next Flex since November 2021 - though on my account, until yesterday when the new statement was issued, it said I was on the Fixed Exclusive 18 Month V6. I have nothing in my emails or account correspondence saying that my tariff would change only 3 months after signing it. I will await a response, but felt useful to vent and update.