[GilesHoward]

Hi,

I've got what appear to be a SMETS 2 compatible gas and electricity meter, in a new property built in late 2020.

I've given it the token year for the smart meters to sort themselves out, but I am still having to supply meter readings manually for both gas and electric. Using the online "find my supplier" tools seems to show that I don't have a smart meter.

I also have no in-home display, so I can't speak to whether mine would be working if I had one. Attempting to purchase one from ivie Bud shows my meters are not compatible whether I search for MPAN or by address / post code.

How can I get this fixed please? I believe from reading other threads that my comms hub is flashing the two left-most lights (SW and WAN) every 6 seconds or so, that appears to be working.

Images of both meters are attached.

[meldrewreborn]

@PeterT_EONNext is a whizz at sorting out these issues, along with our forum expert @theunknowntech. Given that its been ongoing quite a while now I presume its not an urgent issue, so give the dynamic duo a few days to respond.
@theunknowntech can advise on the in home display. One would have been supplied to the builders and they are paired to the individual meters so don't work elsewhere and nobody else's will work in your home either. So unless you can get the right one from the builder it'll have to be a new purchase. Do you really need one?

[GilesHoward]

@meldrewreborn hi, thanks for the reply, it’s not urgent but obviously with the rising prices I’m keen to understand what is using power so I can keep my usage under control.

I can probably wait and get an Ivie bud down the line once the meters are actually reporting usage.

I imagine the builders probably tossed the IHD (my neighbours are also missing theirs) so I’m unlikely to ever find the original again - the joys of a new builds!

[meldrewreborn]

@GilesHoward

I bought a meter from amazon which fits in the 13A socket and measures the consumption of the item plugged into it. I started with the fridge and freezer - both on 24/7. It made my wallet cry!

[theunknowntech]

I take one look at this and I'm already seeing a dead site. I'll ask @Beki_EONNext if she can get this escalated.

[Beki]

@GilesHoward Looks like it's not communicating somewhere, which is pants! You have the patience of a saint waiting for a year for it to self fix.
This does look like something the smart team can fix remotely so I'll send it over to them to have a look at.
Just so you know, they're about 2 weeks behind at the moment.
Beki

[simont]

If it's been this long, I'd contact the ombudsman. I've reported my 92 year old father's non-working Smart meter 57 times to Eon Nexr (it stopped working after the enforced switch from Eon to Eon Next in December 2021 and he's been told to ask random passers-by to read his meter!). I've emailed the CEO and sent Recorded Delivery post letters and NOTHING has been done. I've now reported the case to the ombudsman to see if that does anything. I've even tried requesting a new Smart meter but that can't be done either. Unfortunately Eon Next have customers over a barrel because switching supplier at the moment is almost impossible. But I get the impression that I'll just have to put up with it because no-one is bothered.

[GilesHoward]

Originally Posted by Beki_EONNext

@GilesHoward Looks like it's not communicating somewhere, which is pants! You have the patience of a saint waiting for a year for it to self fix.
This does look like something the smart team can fix remotely so I'll send it over to them to have a look at.
Just so you know, they're about 2 weeks behind at the moment.
Beki

Hi Beki, thanks for this. Will I hear anything further from them directly once this is done or is it just a case of keeping an eye on my account?

[Beki]

@GilesHoward They will pop me an email when they have done it and I'll pop back to let you know 😊

[GilesHoward]

Originally Posted by Beki_EONNext

@GilesHoward They will pop me an email when they have done it and I'll pop back to let you know 😊

Hi @Beki_EONNext, any update on this please?