[meldrewreborn]

@Han_EONNext

so do we help or just refer to customer services?

[Han_EONNext]

Originally Posted by ChurchCott

@Annonpa
Hello.
I have been trying to get an Economy 7 meter fitted for MONTHS!
I have just been asked yet again to give 4 dates 30 working days ahead for one to be fitted.
Because of our unusual housing situation, this is costing me literally hundreds of pounds every single month.
What is the likelihood of fitting a meter for E7 please?
Richard.

Hey 😊,

Hannah here, I am sorry to hear you have found it so difficult to get an appointment with us! Sometimes there is a varierty of reasons why appointments can be cancelled and rescheduled. - have you explained the situation and that it is costing you to our agents?
Unfortunately in some cases our appointment slots will be up to 30 working days. - I have had a look into this for you and I can see that an Energy Specialist has contacted you via email this morning about this to discuss further 😊

[meldrewreborn]

@Han_EONNext
@Annonpa has been waiting months. How are they to get a guaranteed slot as a matter of urgency since they've been waiting a long time?

[ChurchCott]

@Han_EONNext
Hi Hannah, thanks for replying.
Yes, the agent has AGAIN asked me to nominate 4 days at least (not "up to") 30 working days ahead, so effectively put me to the back of the queue. Last time (2nd August) they "declined" the booked installation at short notice, then have persistently failed to offer me another date, until today's offer for me to again book dates 6 weeks ahead. I have a very long email trail with no real progress. I will nominate 4 days, but am not at all confident that I will not be let down again.
Meanwhile, I remain and will continue to be seriously out of pocket during this process.

[meldrewreborn]

@ChurchCott

It seems to me that Eon next are avoiding paying you compensation by cancelling appointments with more than 24 hours notice.

see this:

Guaranteed Standards of Service – our policies | E.ON Next (eonnext.com)

Despite the warm words Eon next are giving you the run around (and I suspect a lot of others).

[Annonpa]

An update: I finally managed to get a smart meter installed a week ago. I do not recommend it.

For the first few days, my night circuit (with hot water, heater) were on 24 hours a day so I was having to go to bed later and get up early to manually turn these items on and off myself to not make my bills sky rocket.

Now the night circuit does not come on at all so I'm without hot water or heating.

Currently on hold waiting for them to answer, with no ETA on how long I'll be on hold for.

[meldrewreborn]

@Annonpa

It would seem that the 24/7 feed is going to your nighttime appliances, and the nightime only feed going to the main household. Make an urgent complaint - see blue box below.

[Annonpa]

I thought that, too. But now no electricity is going to my nighttime circuit at any time so I'm without hot water or heating.

I phoned up earlier (when you phone there's no "welcome to E.ON" or anything to confirm you've got the right number, just straight to hold music) and the guy there said I need an emergency appointment but because I was at work and not able to leave, I have to phone tomorrow at 9am and re-request it then.

Absolute shambles

I love that E.ON binned off their proper support when they changed to 'next' so now we complain in the open rather than actually talking to someone.

[Annonpa]

Update: had an engineer here for about 2 hours now. Tried fitting a new meter etc but apparently it's not registering properly and the new meter won't work either.

He's now currently taking out the smart meter and re-fitting a standard non-smart meter. What an absolute faff.

[MiniKat]

@Beki_EONNext

Has this issue now been resolved?

I am on economy 7 with very old storage heaters. I currently have an appointment this coming Thursday, but reading a problem from another thread, I’m considering cancelling my smart meter fitting.

thanks