In the spring I couldn't increase my monthly direct debit online as the site said I wasn't increasing it enough. Have tried again and website still not working. I am well in credit and want to increase from £250 per month to £350 per month but the site says that it won't let me 'reduce my payment by more than 10% otherwise I will get into debt'.
I'm still trying to increase it!! EonNext please get your website sorted out. Trying to contact you directly is close to impossible.
I realise this is an old thread however I just wanted to post for anyone that comes across this.
Check out this thread How E.ON Next calculate Direct Debits for more information on direct debits 🙂
You haven't said how you've tried to contact eon-next but social media seems to get quicker results. It's the bottom of the pile of my preferred methods of contact but I did contact them via Twitter recently and my problem was sorted in less than 4 hours. If you do use this route then send a DM including your name, full address and account number with your query. They'll only come asking for it so it speeds the process up.
I wouldn't be surprised if their website doesn't have the facility for customers to increase their own DD, I would think that it's a very rare request but certainly not an unreasonable one given the pickle we seem to be in.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
