[AngieMJ]

@PeterT_EONNext Help, I have a SMETS1 smart meter and want to monitor my usage and I couldn't get an IHD from EON Next so I purchased a Chameleon ivie bud. My gas is being picked up fine however my electricity tariff and usage is not coming through. I have been back and forth via phone and email to Eon Next and Chameleon to try and resolve this as I'm desperate to monitor my usage (I have a teenage autistic son so having a visual link to usage will help him understand and turn things off 😩)
The last email from Chameleon has said that my smart meter has not sent my electricity tariff and to contact EON Next as they are the only ones that can resolve this by sending a message to my meter?
Ive once again called EON Next to be told theres not a problem its my IHD, can someone please help with this, it's been going on for months 😭

[PeterT_EONNext]

Hi @AngieMJ

I'm sorry to hear that you've been back and fourth about your in home display problem and haven't yet had this resolved 😔

I've sent off some updates to your meter which should in turn, update the electricity tariff information on the Ivie Bud within the next 24 hours. If you can check this from tomorrow and let me know if this has been updated for you so we can work to get this resolved.

Pete 😊

[AngieMJ]

Hi PeterT_EONNext thank you so much for your help, yes all working great now thank you. Can you confirm whether it will automatically update when the tariff changes or will it need the information sending again?
Thanks again for your help.
😀

[theunknowntech]

If I know Pete as well as I do, he should have it all fixed up to re-sync automatically when your tariff changes again. If it fails however, stop by again and I'll prod the IHD Tariff Update Robot for you. :)