The regulatory bodies such as Ofgem and Ofcom are nothing short of useless when it comes to the consumer. Changing the subject slightly but when inflation was at 10%, 'some' were complaining that their mobile or broadband was increasing mid contract by 14%. They weren't interested or were too ignorant to realise that when signing up they'd agreed to an annual increase of CPI plus 3.9% or whatever, and that inflation at that level would be temporary and was nothing more than a blip compared to the 70s.
As a result Ofcom insisted that telecoms providers must now tell customers how much their contract will increase in £s when they sign up. BT/EE knew this was coming so in a bid to 'look good' from a PR point of view to the complainers, announced that their broadband will increase by £5 per year and air time £3 per year. Those complainers, who let's be honest, probably couldn't even turn a calculator on, were over the moon with themselves. I though, now know that my contracts will increase by more than they ever have before, and will continue to do so. It's a good job I've got Ofcom looking after my interests!