How long does this take?

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  • retrotecchie's Avatar
    Level 78
    @Rob3

    Unfortunately, inverters today are microprocessor-controlled, very high tech bits of kit. Not only has demand rocketed, but manufacturers are being affected by the same 'chip shortages' that are affecting the rest of the automotive and electronics industries. I'm willing to bet they have huge stocks of partially built units, but are awaiting semiconductors to finish them off.

    That doesn't help you, I know, but even some fairly basic stuff that I used to be able to order next day, off the shelf, from my component suppliers now has lead times anywhere between six weeks and a year. Not only that, but despite promises, those lead times often slip some too.
    ​​​​​​​
    Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. ​​​​​​​Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
  • Rob3's Avatar
    Level 2
    @retrotecchie thanks for the reply, I definitely appreciate the wider context and that there are serious supply issues at the same time as massively spiking demand.

    The main frustrating thing is the lack of communication and expectation-setting throughout the order process.

    I was led to believe throughout that once the G99 was signed off, an installation date would follow pretty quickly, whereas actually I was only told there were stock issues a couple of weeks after the G99 was approved.

    I had to chase a lot to get the delivery estimate of end of December, just a bit more pro-active communication would have helped here - even just a generic email update to customers awaiting installation every few weeks would be good.
  • retrotecchie's Avatar
    Level 78
    @Rob3

    You're preaching to the choir here. Just the occasional progress report and apology would be nice, eh?
  • Han_EONNext's Avatar
    Community Co-ordinator
    Hiya @Rob3 😊

    That is indeed incredibly frustrating for you! Nobody wants to be waiting around and feeling like you have been fobbed off - so for that I truly am sorry.
    Thank you @retrotecchie for your words, and thank you @Rob3 for bringing this to our attention and expressing your unhappiness! What I am going to do is take all of this to our FiT department and explain the problems here.

    Hopefully this can be a trigger for some change and installation journeys can be made more smooth with frequent updates 😊

    I'll keep you updated!

    ​​​​​​​Hannah
    🌍 Striving for a bigger, better and sustainable world!

    There are lots of new ways to contact us! If you do need us please
    👉get in touch👈

    ​​
  • Han_EONNext's Avatar
    Community Co-ordinator
    Afternoon guys!

    Just a little update for you all... I have fed this back to someone in charge of our Solutions Team here at E.ON Next and he has thanked you all for the feedback and is happy to hear it, and has let the Solar Team know about the communication issues 🙌.

    So hopefully in the future you will be kept more up to date and on their radar when it comes to solar installations.

    ​​​​​​​Hannah
  • meldrewreborn's Avatar
    Level 76
    @Rob3

    You can console yourself with the knowledge that we're into the months with the least sunlight now so the delay is not losing you as much as it would do in the summer. Was there no installation date indicated in the contract? Could they be in breach of contract?
    Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
  • waiting4solar's Avatar
    Level 1
    the same here - waiting since May! - structural engineer yet to visit.
    question is, will we get the latest version of the battery pack and panels? givenergy gen 2 9.5kwh
  • Rob3's Avatar
    Level 2
    @waiting4solar crazy delays huh - I just spoke to a local installer who said they can install in 6 weeks from now. I did have someone come around in June I think to do a survey, but he didn't actually do anything much different to what I was asked to do myself (photos of the roof & loft space etc).

    Given I've been waiting *36* weeks with Eon and still have no clue if or when this install will happen, at this point I'm likely to cancel and go with the local installer.
  • Rob3's Avatar
    Level 2
    Afternoon guys!

    Just a little update for you all... I have fed this back to someone in charge of our Solutions Team here at E.ON Next and he has thanked you all for the feedback and is happy to hear it, and has let the Solar Team know about the communication issues 🙌.

    So hopefully in the future you will be kept more up to date and on their radar when it comes to solar installations.

    ​​​​​​​Hannah

    Hi @Han_EONNext,

    Over 2 months later now and still nothing has changed regarding communication, and I'm still waiting for an installation date - are the Solar Team planning on addressing these communication issues at all?
  • Han_EONNext's Avatar
    Community Co-ordinator
    Hiya @Rob3 👋 - I did indeed feed this back in November, I am so sorry that things are still at a standstill 🤔.

    I fed this back again this afternoon and chased things up and hopefully this can help you address your installation wait.

    Last year we saw an unprecedented demand, and the request for solar installations shot up by 300% 🤯 and we currently have 2,500 customers awaiting contact for an install date. So as you can imagine its pretty hard to stay on top of it; our FiT/SEG team are working through these accounts, and they are trying to get messages out as soon as they can. But you could also call us on: 0808 501 5218. Or email the pre install team on: solarsupport@eonenergy.com. There's currently a 2 week response time on the mailbox, but they will be happy to help.

    I hope this helps 😊