Hi - our display is no longer showing us using any gas despite our hot water working so seems connection issue to gas smart meter
electricity is working
tried resetting meter but still not working
Can you post a photo of your comms hub and electricity meter please. The comms hub should have 5 indicator lights SW WAN MESH WAN and GAS.
Which ones flash and roughly how often?
If you can do that then hopefully @theunknowntech will be able to offer their expertise.
The fact that the green lights are flashing as you've described suggests that all is good with your meters and comms hub, although just to be sure it might be worth logging in to your account to check that they've received both meter readings.
I know you've reset the IHD but it may be worth turning it off, wait around 10 minutes and then place it near the comms hub and switch it back on again. I don't think it'll make any difference but it eliminates one thing until the expert volunteer @theunknowntech is available, or perhaps @PeterT_EONNext may be able to help.
I'm not seeing any signs of faults based on the thread so far. It could just be a temporary outage, but definitely worth keeping an eye on.
Just another guy passing by... The unknown tech way...
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Hi @Caroline thanks for all of the pictures and info you've provided, it's a big help! 😄
As @theunknowntech has said, there doesn't appear to be a problem, all the lights that should be flashing are and things look like they're working.
I can see from your account, we haven't received a gas reading since May. Everything else looks like it should so everything should be working. I requested your gas meter to send us readings from the last 2 weeks (which it did fine) although we seem to be unable to enter these as 'Automatic Smart Meter Reading' so there does seem to be some kind of problem along the lines somewhere.
I've referred your account to our metering specialists who will be able to do a little more remotely than I can myself - I should have an update for you by next Tuesday, and I've set myself a reminder so I can take a look further into this for you from then.
Pete 😊
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I've escalated the issue to our Smart Metering Team who are looking into this, so hopefully we'll have a fix in place for you within the next couple of weeks.
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