Hi,
im a disabled E.On customer with a verbal impairment. Because of this I’m unable to call customer service and talk on the phone. E.on are aware as this is noted on my account and has been for years.
They took a meter reading back in May that was completely wrong. We discovered the problem at the beginning of this month and sent a corrected meter reading for gas that was still lower than their incorrect reading in May.
Despite this they’re emailing me with messages asking for an additional payment outside of my direct debit, and it’s money that we can’t really afford to lose, especially when the account should get credit for the months of being over charged.
I’ve emailed them twice on the 2nd august and the 8th august just asking for clarification of the charges and why their reading was wrong (increasing our bill substantially in the process), and I’ve had no reply. I’m very careful with money, so the repeating emails demanding hundreds of pounds are starting to cause me significant distress.
i decided today that I should complain - it’s unfair not to be able to get the same support as someone without problems communicating. But guess what? You can’t complain by email, you have to call in. So now I’m stuck.
I’ve been in tears on several days, worrying about the emails requesting money and where I’m going to find it.
This whole situation is unfair, and making me unwell.
how do I get some assistance please? Calling can’t be the only option because it rules out so many people.
thanks for reading. Kaz
im a disabled E.On customer with a verbal impairment. Because of this I’m unable to call customer service and talk on the phone. E.on are aware as this is noted on my account and has been for years.
They took a meter reading back in May that was completely wrong. We discovered the problem at the beginning of this month and sent a corrected meter reading for gas that was still lower than their incorrect reading in May.
Despite this they’re emailing me with messages asking for an additional payment outside of my direct debit, and it’s money that we can’t really afford to lose, especially when the account should get credit for the months of being over charged.
I’ve emailed them twice on the 2nd august and the 8th august just asking for clarification of the charges and why their reading was wrong (increasing our bill substantially in the process), and I’ve had no reply. I’m very careful with money, so the repeating emails demanding hundreds of pounds are starting to cause me significant distress.
i decided today that I should complain - it’s unfair not to be able to get the same support as someone without problems communicating. But guess what? You can’t complain by email, you have to call in. So now I’m stuck.
I’ve been in tears on several days, worrying about the emails requesting money and where I’m going to find it.
This whole situation is unfair, and making me unwell.
how do I get some assistance please? Calling can’t be the only option because it rules out so many people.
thanks for reading. Kaz
