IHD not updated to new tariff

Level 6

janeta

10-08-22

2229 views

Changed tariff on 24/7/22 but Ihd still showing old one. Please can someone give them a nudge and help.

7 Replies

Best Answer

Level 91

meldrewreborn

12-08-22

Best Answer

@janeta

perhaps @PeterT_EONNext can help on this.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

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Level 91

JoeSoap

13-08-22

Best Answer

@janeta

I don't think you will need to do anything. meldrewreborn has mentioned PeterT in his post so when he picks up on that he'll probably give your IHD the nudge you want.

Just hang in there with your IHD switched on and you should get it updated soon... but probably not over the weekend.

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Community Team

Han_EONNext

13-08-22

Best Answer

Originally Posted by janeta

I don't know how to do this. I'm going to unplug my ihd. I wish I could leave Eon Next I've had enugh hassle with them tbh

Hey there! I am sorry for any confusion, we had to go into our databases and give the IHD a little nudge to display the correct tariff. This has been done for you and should update itself in the next few hours! Please leave the IHD on 😊

🌍 Striving for a bigger, better and sustainable world!

There are lots of new ways to contact us! If you do need us please 👉get in touch👈

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Level 6

janeta

13-08-22

Best Answer

@janeta My ihd has been updated. Thanks for help

Level 6

janeta

13-08-22

I don't know how to do this. I'm going to unplug my ihd. I wish I could leave Eon Next I've had enugh hassle with them tbh

Level 1

SamR

13-08-22

@Han_EONNext

Hello, could you also send an update to my smart meter please?

Thanks in advance

Level 6

janeta

13-08-22

@Han_EONNext Hi. My ihd has been updated thank you