Smart meter mess

  • Unbated's Avatar
    Guest
    We switched from Eon Energy to Eon Next in February this year. Since then we have been plagued with massive bills for Electricity and very poor accounting. We carried over a debt from Eon Energy, again down to poor accounting, so we agreed to pay that off with an increased DD over 3 months. That was done but our DD didn't go back to 'normal' levels, instead it went up. We are now faced with a massive debt in the region of £8k !

    The issue, I believe is, that I took a reading from our meters on Feb 11th, our switchover day. My reading is significantly lower than the one on the bill that we received in May, difference in the region of 188k Kwh.

    I have sent an email to unhappy@eonnext.com and awaiting a reply. I would have chosen a stronger word for the recipient!
  • 9 Replies

  • Best Answer

    theunknowntech's Avatar
    Level 80
    Best Answer
    Yeah... That definitely shouldn't have gotten through validation...
    Just another guy passing by... The unknown tech way...
    Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
  • theunknowntech's Avatar
    Level 80
    Hang on... Am I right in saying that your account says you used 188,000kWh more juice than you actually used? That's an awful lot and I agree that's kinda impossible...

    Let me see if @PeterT_EONNext is around. I think this could do with his expertise.
  • Unbated's Avatar
    Guest
    Absolutely not, not in one day. These readings are both for February 11th 2022.
    Last edited by Unbated; 10-08-22 at 14:32.
  • meldrewreborn's Avatar
    Level 91
    @Unbated

    I think you mean 188 kWh, not 188k kWh.
    Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
  • Unbated's Avatar
    Guest
    @Unbated

    I think you mean 188 kWh, not 188k kWh.

    My reading on the 11th Feb was 51,190. Eon Next meter reading for the same day 239,238.
  • meldrewreborn's Avatar
    Level 91
    Wow indeed - that's crazy. Does that mean you can use 188k kWh before paying a bill again? Some hope.

    Since you were forcibly transferred from Eon to Eon Next the change should have gone smoothly. A formal complaint is called for, and remember if they get the bill wrong you can IMMEDIATELY reclaim your DD under the DD guarantee via your bank.

    Are smart meters involved?
  • Bennie_R97's Avatar
    Hey @Unbated, I am really sorry that you had to go through that.

    Think about billing and smart meters as best friends, the system is programmed in a way where once we receive meter readings then the bill can be released on a specific day. For what I understood, in your situation something went wrong on the way the transfer was handled causing this issue. The email that you used usually are for complaint purposes, if you would like to open a complaint in order to get this resolved and investigated, please feel free to DM us on any social media platforms or on Whatsapp. Our energy specialist will be more than happy to open your account, have a look and support you step by step with this query.

    I hope this is a little helpful. Feel free to ask any further questions if you have any. The community members and us are here to support and guide :)

    Benedetta
  • Unbated's Avatar
    Guest
    Hi @Benedetta so is my email to unhappy@eonnext.com not enough? That said exactly what I've told this community in this thread. Do I need to WhatsApp as well? I'm waiting for a reply from the email.

    If the email is not enough then a clear complaint procedure should be published. I object to waiting on a premium phone number and for someone to answer and then ask me what appliances I have! This smart meter was installed way back when we used Utility Warehouse. As I understand it's an old model but I'm not sure. It's clearly wrong.

    Any guidance on the best way to get someone's attention would be very welcome.
  • Unbated's Avatar
    Guest
    I've sent a WhatsApp but no reply as yet.