After owing a debt to NPower (relating back to faulty smart meter, long story) we have been paying it off on prepayment meters over the last couple of years. And obviously when we got transferred to Eon we carried on in the same way.
Cut to last month when it occurred to me that it must be paid off by now, I checked the online statements and nothing since 2020. So I checked the meters and the Gas says debt is 0 and electric said debt was about £100.
So I contacted Eon to pay off the last bit of electric debt and get normal meters installed. Shocked to discover they "don't do that" but that's another discussion.
So I topped up my gas meter at the end of last week and it took debt off. But according the the meter there is no debt. So I am talking to Eon and asking when the debt was paid off and they have just said it shows as zero but they don't have a record of when it was paid off. So now we are in a position where we know the meter has been taking our money after the debt was paid off but have no idea how long it has been doing that for and how much of our money they have taken.
So Eon owe us some money, and neither they, nor I, know how much. And they seem to have zero concern over the matter and no indication of how they might find out the answer!
Any suggestions?