[Brain]

Why do Eon ignore my electric readings when I send both gas and electric to them?? This has now happened 3 times this year. Yes I double check I have sent all readings and even send another reading the next day but still no show on my bill. How do Eon expect us to keep up with payments when they ignore the most expensive part of the bill???

[Anasa_EONNext]

Hi there @Brain Anasa here 👋 Welcome to the Community! I'm so sorry to hear that you've been having trouble with your reads, I can see what's happened; when you enter your reads we only need the first 5 digits so you would put 73979 and not 739790.0. Its all updated for you now but if you do have any trouble again please just shout up! have a fab evening 🙂

[Brain]

Originally Posted by Anasa_EONNext

Hi there @Brain Anasa here 👋 Welcome to the Community! I'm so sorry to hear that you've been having trouble with your reads, I can see what's happened; when you enter your reads we only need the first 5 digits so you would put 73979 and not 739790.0. Its all updated for you now but if you do have any trouble again please just shout up! have a fab evening 🙂

Thank you Anasa, my brain not functioning properly at the moment being an old git, can you just let me know if you have reduced the costs of both gas and electricity in line with the fall in energy prices? If so would;d it be a good idea to let us know this as I am thinking of switching to get a better deal than at present. Thanks again.

[retrotecchie]

@Brain

The fall in energy prices does not come into effect until 01 July. Then, your tariff and bills will reflect the new rates.

[Anasa_EONNext]

Good evening @Brain Great to see you back! @retrotecchie is right! The new prices will take effect on 1 July and you'll get confirmation of your new tariff and prices before then so you'll be able to make a decision about the best tariff for you.

Don't be a stranger and pop back if there's anything else! Take care 😊