I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
HAN Issue
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Level 9125-07-23
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Level 9225-07-23@AndyH
If Eon are getting half-hourly readings then the Hub, WAN and DCC's part of the chain seems to be working. They can't get readings otherwise.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 625-07-23
I think we've come full circle then and it appears to be an issue with the HAN which I initially suspected...
E.ON please arrange for this to be sorted. -
Level 9225-07-23@AndyH
What does the Citizens Advice smart meter checker say?
https://smartmetercheck.citizensadvice.org.uk/
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Level 9126-07-23
It doesn’t look like the @theunknowntech ping worked in your original post. Let’s see if it works for me.
Edit… yep, seems to have worked this time … and is clickable in the quote above for some reason 👍Last edited by JoeSoap; 26-07-23 at 07:50.
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Level 626-07-23I've added some more pics in case they're useful to anyone. The 3 lights in the pic of the meter all blink at the same time approx once every 5 seconds. The Mesh and Gas lights never come on.
Last edited by AndyH; 26-07-23 at 08:27.
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Level 8026-07-23The Gas Proxy either isn't functioning or not receiving data from the gas meter. This is a HAN issue. Not much more I can do I'm afraidJust another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Level 626-07-23E.on, can you please take ownership and sort this out. As it stands I have no useable IHD and haven't had for 18months or so. We've been round in circles and to the ombudsman and back, but you have still failed to take ownership in getting this resolved. As noted from other customers, you have been able to send engineers out to solve their metering issues, so why not in this circumstance? Please can you respond.
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Level 9126-07-23@AndyH
Being a customer to customer forum where administrators only occasionally get involved to investigate where members can't, I wonder if you would now be better to go back to the complaints route and take things from there. I feel your frustration here and your initial complaint can probably be escalated or you may even be able to get a deadlock letter by now that you can take to the ombudsman although I see it's been that far already. I think CEO@eonnext.com is another port of call but can't be sure. Maybe one of the forum staff can advise if there's anything else can be done at this level. Any advice here @LeeDQ_EONNext @DebF_EONNext or @Anasa_EONNext
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