Hi,
I've had a smart meter since January about a month or so ago I moved over to a fixed tariff but my IHD is not showing the correct Tariff for either gas or electricity, I'm on the phone weekly to the support centre but they just tell me to turn the IHD off then on but its still not updating to the new tariff any help or advice would be appreciated.
So I had an engineer come out and have a look at my smart meter and IHD he removed the hub from the meter then put it back on, he said that there is nothing wrong with either the smart meter or the IHD, he said that a software update needs to be sent to my IHD, he said that there is nothing that he can do as the update needs to be sent with my new tariff figures. and he can't do thar and that I should call the support centre and tell them that my IHD needs an update, I've been calling the support centre week in and week out telling them that exact thing and getting absolutely no where!!!
The way my IHD is working is like having a clock that's always telling you the wrong time.
Absolutely useless!!!
Any help would be appreciated.
I am sorry that there has been so much back and forth with us! That is not how we like to do things over here - and I am sorry about that.
Good news is that you are in safe hands with us, and the Community is here to rescue you! I have gone into the account and sent a tariff update to your IHD. This should change around in the next 24-48 hours and things should be back to normal for you.
Please let us know how you get on, it would be good to share with others if the problem is fixed, or you require further help 😊.
Hannah 🦕
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@Han_EONNext
So I got home from work last night and my IHD was displaying the correct tariff information, thank you so much for sending the update for me I'm so grateful for your help.
@MarkL That's great news! No more incorrect appointments for you! Told ya the community will come to the rescue! 😉
@connor0811 It should update automatically, but I have just sent it a lil' nudge to get a wiggle on! So likewise, should be looking normal soon!
Whist I have you both here, do you like using your iHD? What do you like about it? Don't like? - I would love to know!
@MarkL That's great news! No more incorrect appointments for you! Told ya the community will come to the rescue! 😉
@connor0811 It should update automatically, but I have just sent it a lil' nudge to get a wiggle on! So likewise, should be looking normal soon!
Whist I have you both here, do you like using your iHD? What do you like about it? Don't like? - I would love to know!
Hannah 😊
Thank you
I like using it, it lets me keep an eye on anything that’s using more than I expect.
@MarkL That's great news! No more incorrect appointments for you! Told ya the community will come to the rescue! 😉
@connor0811 It should update automatically, but I have just sent it a lil' nudge to get a wiggle on! So likewise, should be looking normal soon!
Whist I have you both here, do you like using your iHD? What do you like about it? Don't like? - I would love to know!
Hannah 😊
I've only had my smart meter and IHD since January, To be honest the IHD hasn't been working correctly for much of that time but now it is I'm interested to see how much the energy that I'm using does actually cost per day etc. I don't see how these devices will actually save me money as personally I use what I use it's not like I go out of my way to waste energy and let's face it the IHD actually costs me money to have turned on so I'm probably spending more with it than without.
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