New owner and existing debt on prepaid meter

  • Pioter's Avatar
    Level 1
    Hi ,
    I’ve tried to call your customer service but all lines are not working.

    I’ve got two prepaid meters in my new home (bought 19/07/2022) with previous owners debt on it.
    The card for gas and key for electric meter are present with £0 credit on them.

    What should I do? can I top it up and then you will refund the previous debt? I understand that my top ups will forst cover outstanding debt?




  • 1 Reply

  • Best Answer

    Han_EONNext's Avatar
    Community Team
    Best Answer
    Hi there @Pioter - Happy hump day! 🐫.

    Congrats on the new home 🏡. We had some issues with our systems this morning meaning that our phone lines and digital services were temporarily down 😢!

    But fear not! We're back up and running now 🎉. Please get in contact with us via telephone, email or WhatsApp and our lovely energy specialists can help you out.

    We're really sorry for the delayed start to the day.

    Hannah 💛
    Last edited by DebF_EONNext; 2 Weeks Ago at 10:16.
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