@meldrewreborn Thanks for the information; I have answered the questions about the Smets 1 meter and what we're doing to get this up and running again, however also addressing the statement about what he has been told by our agents about actually replacing his meter to a Smets 2 and why there is a long wait for this so yes two separate issues but an answer was required for both scenarios 🙂
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
Of course the 2025 target for all customers to be offered a so called smart meter has already been met for this customer. - they already have SMETS1 meters. The fact is that they've been rendered dumb by an enforced transfer of their account initiated and completed by Eon next, causing the meters to become temporarily ( but for a very long time) redundant, will not be lost on customers in a similar position.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn The thing I can't understand when we discuss SMETS1 meters - my electricity smart meter works fine submitting consumption to Eon and this was installed on the same day as my gas - it is a Landis&Gyr E470 as opposed to the gas being a G470 - I would think that if it was an issue with these generations of devices they would both be redundant?
Also when I look on my IHD it shows both Gas & Electricity consumption - so clearly there is a connection between the devices just not external to Eon on the Gas.
As you say, hopefully the issue is resolved this year. Time will tell.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
