You've lost WAN connection it seems. This needs to be flagged up for investigation. I'll try to get @PeterT_EONNext on the case.
Just another guy passing by... The unknown tech way...
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Hehehe, your info made it the fastest diagnostic I've ever done. :)
It might self heal in a few days, but I like to be thorough. I would run a full diagnostic myself but... I'm not allowed to access internal systems at all (let alone your account!).
10 year battery life in the electric meter and the Comms Hub has several hours worth of power reserves. Unless you're waiting for a six hour power cut... You'll be in for a looooooong wait. It's more likely a WAN failure somewhere else, which a power cut to your house definitely won't fix!
My wife (the account holder) called customer support earlier - and she has been told there's a widespread issue with the dcc affecting a lot of customers and that they are waiting for a "bulk fix"
I'm sorry to hear of the issues you're having! Something definitely isn't right if the WAN light isn't flashing along with the rest of the lights 🤔
I can't see your account from here (can only view this if you have an online account with E.ON Next, and the email address you use to sign up to the Community is the same as the one on your account)
This shouldn't be a problem though if your wife has called and the metering team has been notified. I'm not aware of any issues relating to the WAN/DCC unless this is area specific at the moment to where you are.
I can't be 100% sure on what the Energy Specialist checked when your wife called due to not being able to access your account. If nothing's changed within the next 4 weeks, it may be best to get back in touch with customer services to ensure this is being chased up.
Pete 😊
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I've had a look and I can see that the connection currently doesn't seem to be there. A colleague has reported this to our Smart Metering Team on 13th July so we'll just need to wait a few weeks now to see if we can get the connection up and running again as it should be (they'll be sending some background updates to the DCC and your meters which can take up to 8 weeks, but it's usually sooner to resolve if we can)
In the meantime, please keep manually providing your readings online, if you don't see any Smart meter readings on your account by 24th August, please get in touch with customer services again who can then diagnose the issue or potentially book an appointment if there's a problem with your communications hub.
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