[kirsty2411]

I need help with the tariff that is displayed on my in home display. I have a pre payment electric meter I do not have a smart meter just one that you put a key into. The tariff displayed on it is still the prices from before 1st April. I have been trying for over a month to get the issue sorted now, I am getting increasingly concerned about the amount of debt that will be accumulating because of this. I have spoken to about ten different people who said it will be sorted and nothing seems to have worked. What are the next steps?

[Beki]

@kirsty2411 Hey there, thank you for posting on the Community.
I think we need a few pictures to understand what is going on before we pop you in the right direction for support.

If you have a smart meter you would have an IHD, however you said you don't have a smart meter?

Can you pop a picture on this thread so we can check it out, both of the meter and the IHD please?

[Beki]

@kirsty2411 Hey there! Thanks for your patience with a response. I didn't get tagged so it hasn't popped into my notifications.
I managed to locate your account and we were missing some meter technical details so these have been requested. There is a reminder on your account for one of the Energy Specialists to get back in touch with you when these details are received and hopefully we can get the tariff updated for you.

Beki

[theunknowntech]

Hey @kirsty2411 !

Thanks for flagging this up, it's obvious to me that you want to play fair and I don't think it's right that you haven't gotten anywhere. I think the best thing I can do is see if @Beki_EONNext is around as I can't fix this sort of thing myself. Can you hang in there for a bit?

[kirsty2411]

Here are the photos this is the only meter display I have.

[kirsty2411]

This is what my tariff should be

[kirsty2411]

Hello is there any update yet?

[kirsty2411]

Hello I still haven’t had any update I have contacted eon next through Facebook messenger four times since I posted on here and nobody seems to care about the issue or is even bothering to reply to me or give me any update. I really don’t know what the next steps are now?

[kirsty2411]

@Beki_EONNext hello I received an email from eon next about 2 weeks ago asking if the issue had been sorted I responded telling them the issue had not been sorted and I am still waiting for a reply. Is there anything else I can do? I would really like to get this sorted before the 1st of October, thanks

[Beki]

Hey @kirsty2411,

Thanks for your patience. I raised this with the prepayment team and it turns out that you are not the only customer affected. There are communications going out to those affected.

The great news is that you won't have to pay back the difference. Over the next few top ups your tariff will update. Keep an eye out for the letter/email

Beki