Like many others my EON Next could not read my gas smart meter (Landis + Gyr) previously fitted by NPower in 2018.
Eventually an engineer was sent who then changed my fully functioning electricity smart meter for a new one (EDMI ZigBee Standard 420 Hub) - he claimed that this is what job card directed. He then advised that the new electricity meter would not communicate with my old gas meter and that this would needed to be changed. However, he was not authorised to do this, so would report back and get another job raised to get this done. This never happened!
Many emails later to customer services, another appointment was made and then cancelled. Further emails and the following explanation:
"I have spoken at length with our smart metering team to try and understand the recent appointment issues that we have been facing. They have explained that your gas smart meter requires a specially trained technician to carry out the exchange. Unfortunately, E.ON Next does not have this type of technician."
Given that EON Next are promoting smart meters and obligated to offer these, I found the explanation rather difficult to believe and questioned it. The response I received was formal 'deadlock' letter reiterating that EON Next do not have the right technician to carry out this work and that if I wasn't happy I should contact the Ombudsman!
I can't believe this is the case. EON Next incorrectly replaced my 'old' but serviceable electricity smart meter which was correctly sending readings for a new type and now claim that they cannot fit a compatible gas meter - and infer its my fault? My father has the identical EDMI Hub electricity meter and also a new EDMI gas meter (GS-60B that communicates and successfully sends readings both which were fitted by EON last year!
The solution seems simple - I just need my old gas meter replacing with the EDMI GS-60B (or latest model!). Surely this is possible it doesn't require a specialist technician?
Cheers
Jon
Eventually an engineer was sent who then changed my fully functioning electricity smart meter for a new one (EDMI ZigBee Standard 420 Hub) - he claimed that this is what job card directed. He then advised that the new electricity meter would not communicate with my old gas meter and that this would needed to be changed. However, he was not authorised to do this, so would report back and get another job raised to get this done. This never happened!
Many emails later to customer services, another appointment was made and then cancelled. Further emails and the following explanation:
"I have spoken at length with our smart metering team to try and understand the recent appointment issues that we have been facing. They have explained that your gas smart meter requires a specially trained technician to carry out the exchange. Unfortunately, E.ON Next does not have this type of technician."
Given that EON Next are promoting smart meters and obligated to offer these, I found the explanation rather difficult to believe and questioned it. The response I received was formal 'deadlock' letter reiterating that EON Next do not have the right technician to carry out this work and that if I wasn't happy I should contact the Ombudsman!
I can't believe this is the case. EON Next incorrectly replaced my 'old' but serviceable electricity smart meter which was correctly sending readings for a new type and now claim that they cannot fit a compatible gas meter - and infer its my fault? My father has the identical EDMI Hub electricity meter and also a new EDMI gas meter (GS-60B that communicates and successfully sends readings both which were fitted by EON last year!
The solution seems simple - I just need my old gas meter replacing with the EDMI GS-60B (or latest model!). Surely this is possible it doesn't require a specialist technician?
Cheers
Jon
