Eon dose not want to give me my refund..
Refund
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Best Answer
Level 9130-06-22Best Answer@Zod79
we might be able to advise you but we'll need more information.
If you pay by direct Debit and you have a large enough credit on your account, Eon next will usually return it to you upon request , after they've rest your DD to an appropriate level reflecting current usage and tariffs. Whether their reason for not wanting to refund your credit is valid or nor will depend upon the detail - the devil is in the detail!Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Best Answer
Community Team04-07-22Best AnswerGood evening @Zod79!
How are you getting on with your complaint? - has the refund come through yet?
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Best Answer
Level 4705-07-22Best AnswerYou could try emailing ceo@eonnext.com @Zod79. My advice would be to try to be as clear and concise as you can, what you asked for, when, what they said they would do etc. -
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Level 4708-07-22Best AnswerThe email address you use to access this Community needs to be the same as the one you use for your account @Zod79. -
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Community Team08-07-22Best Answer@Zod79 Do you want to pop me a message with your account details and I can see what we can do! I will also look at the progress of that complaint for you too 😊. I am off for the weekend now, so if I don't reply until late on Monday just know I am not ignoring you🤓 -
Best Answer
Level 4711-07-22Best AnswerI think that's something that you'll need to decide for yourself @Zod79, it's not something that I've had much experience of.
It would depend on the nature and severity of the complaint and of course it needs to be reasonable. I think the minimum tends to be around £25 and I would be surprised if many get £100. Good luck. -
Level 530-06-22@meldrewreborn I don't follow -
Level 9130-06-22@Zod79
I'm sorry but your initial post left out a lot of detail. Now it seems that your are merely waiting for the cheque to arrive. -
Level 530-06-22@meldrewreborn a few screenshot s this has been a month coming up to 2 month.. its not mearly waiting for the cheque, they have violated me, and are holding this up purposely it feels like, as my reading wad questioned , so I was lied to and mislead because Eon conducted checks on my meter without informing me, this took time to complete for them,and all thr time I am calling them online contact also, because it took time..but then they finally finished, then put refund request at that point and was on its wY since 9 June.
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