[Zod79]

Eon dose not want to give me my refund..

[meldrewreborn]

@Zod79

we might be able to advise you but we'll need more information.

If you pay by direct Debit and you have a large enough credit on your account, Eon next will usually return it to you upon request , after they've rest your DD to an appropriate level reflecting current usage and tariffs. Whether their reason for not wanting to refund your credit is valid or nor will depend upon the detail - the devil is in the detail!

[Zod79]

@meldrewreborn I don't follow

[meldrewreborn]

@Zod79

I'm sorry but your initial post left out a lot of detail. Now it seems that your are merely waiting for the cheque to arrive.

[Zod79]

@meldrewreborn a few screenshot s this has been a month coming up to 2 month.. its not mearly waiting for the cheque, they have violated me, and are holding this up purposely it feels like, as my reading wad questioned , so I was lied to and mislead because Eon conducted checks on my meter without informing me, this took time to complete for them,and all thr time I am calling them online contact also, because it took time..but then they finally finished, then put refund request at that point and was on its wY since 9 June.

[Zod79]

@meldrewreborn


You will notice the readings check part. They was lying to me and telling me refund is being processed and is waiting on approval.

[meldrewreborn]

raise a formal complaint over your treament.

[Zod79]

@meldrewreborn
I have held back from escalating this , but I have raised a complaint but I will have to make some noise to have this nightmare end .
I now see online account shows refund. On the 9th June...

[Han_EONNext]

Good evening @Zod79!

How are you getting on with your complaint? - has the refund come through yet?

Hannah 🌼

[Han_EONNext]

Good evening @Zod79!

How are you getting on with your complaint? - has the refund come through yet?

Hannah 🌼