[theunknowntech]

Thanks @Jason1 ,

Come back here if things still don't work within six weeks. :)

[Jason1]

@theunknowntech

Ah thanks. It's been 48 hours and the IHD isn't working and the meter is only showing SW and WAN flashing.

Should I leave it for 6 weeks or is there something that should be looked into?

Also, do I just submit the new readings from the meter? I noticed that no readings have appeared on my account from the day the meters were changed.

[theunknowntech]

Well, there's ya problem. Dead HAN (Home Area Network) or at least, a possibly faulty one. Alternatively, Dead WAN.

You should see five LEDs on the box above the electric meter, marked SW, WAN, MESH, HAN and GAS. Please tell me which ones light up and how often each one does so. I need to figure this out before I can recommend possible fixes.

[theunknowntech]

Oh OK. I see. My suspicion is that the meters were never commissioned but the Comms Hub has been activated. Let me see if @PeterT_EONNext can pull a few strings.

[Jason1]

@theunknowntech brilliant thank you! Yeah it seems like only the SW And WAN flash at the same time.

The engineer said the entire system was down before he left so he couldn't connect it properly. Said to wait 48 hours and call if it doesn't resolve.

[PeterT_EONNext]

Hey @Jason1

I can see an appointment has been booked to replace both meters at your home with new SMETS2 Smart Meters (and a new IHD) at the end of the month.

I hope this will resolve the issues you're facing, as this should resolve all the problems you're seeing in one go as opposed to having to wait to try and connect up to the gas and then make sure the electricity and comms hub are all working in tandem.

Do keep us updated!

Pete 😊

[Jason1]

Originally Posted by PeterT_EONNext

Hey @Jason1

I can see an appointment has been booked to replace both meters at your home with new SMETS2 Smart Meters (and a new IHD) at the end of the month.

I hope this will resolve the issues you're facing, as this should resolve all the problems you're seeing in one go as opposed to having to wait to try and connect up to the gas and then make sure the electricity and comms hub are all working in tandem.

Do keep us updated!

Pete 😊

Hey Pete thanks for replying. I thought that's what the engineer did on the 5th July. He replaced the gas meter and the electric comms unit. But unfortunately he said he was unable to connect to the network as the system was down. He said to wait 48 hours and call customer service as they may be able to do something over the air. Customer service just said they'd make another appointment so I'm hoping it's just an easy fix for the engineer on the 31st. 🤔 I don't think they attempted to do anything over the air though.

[PeterT_EONNext]

Thanks for letting me know @Jason1

If your gas meter was changed on 5th when your appointment went ahead, this hasn't updated on your account yet (this is quite normal though, as it can take up to 2 weeks for this to get updated on your account after a meter exchange)

One everything updates and if everything is working as it should, we can look to cancel the appointment. If not though, it's best to let it go ahead so everything can be set up again altogether (electricity meter + Comms hub, Gas meter and IHD)

Pete 😊

[Jason1]

@PeterT_EONNext @theunknowntech Good news, the engineer has to remove and reinstall both meters but I get a reading on the IHD now 🎉🎉
@PeterT_EONNext I seem to be getting separate gas and electricity statements is it possible to get these at the same time on the same day?

Also, I've not yet received a meter reading in the app, is this something that would happen mid month?

Cheers!

[theunknowntech]

Nice. Give it about six weeks or so and full service should be restored. :)